REGRET THAT I EVER WENT WITH RAIN

WORST SERVICE EVER


So after my last review I get a phone call very quickly informing me that there is a issue with their towers in my area and comes with this very nice story. The agent then says the issue will be rectified in 72 hours.

I then get a mail from Rain yesterday informing me that they have resolved my issue and that my services are back up and running.

I come home only to find out that there is nothing else that is different, still the same issue 72 hours later I get an email to say that they will be sending a technical out on Monday after they said they will be sending someone out today...


I mean now I am being billed for a WEEK that I didn't get to use a service they promised to uphold, and I mean what don't they understand, we don't all have the luxury of lying at home all day, some of us have actual jobs that requires you to go to so that you can pay for inadequate services like this

STAY AWAY FROM RAIN

I took the router to my in laws to see what it does, so to my amu*****t it works PERFECTLY there , and I come back to my house with the kids that are all excited as they can watch their shows etc and to come home to the disappointment and frustration that it is still not working...

I am UTTERLY FUMING AND DISAPPOINTED in the way you get treated. The way I feel right now is that I will rather have you fetch your **** and I will rather get fibre installed, as a premium customer you would expect that they would put a little more effort into making sure the customer is happy, clearly we are nothing but a number

I will tell EVERYONE I KNOW AND USE ALL FORMS OF SOCIAL MEDIA TO TELL PEOPLE HOW ATTROCIOUS YOUR LACK OF SERVICE IS