Regret getting the Rain Loop device

I recently upgraded to the rain loop unlimited. I used my device outside of the unlimited loop zone and the data assigned to this depleted. The problem is that when this data depleted, this messed up my settings for the unlimited loop zone aswell. It’s been three days without a connection. I have been wasting my money calling and creating support tickets . Rain cannot figure out what the problem is and my tickets (over ten) have been closed with no one calling me back to assist. I requested a top up to my account while they investigate the issue and Rain is giving me the run around for that aswell. Poor service from rain. I regret getting this loop device. Zero support from rain.