Regret

Item: Rain
Rating: 1
Author: Bronwyn B

I am a returning client because I thought your customer service had improved. I got my new router on Friday and the 5g won't connect, I dealt with annoying Arin, spoke to a lady on Friday who said that 5g keeps disabling and she would order a replacement router.. it is now Wednesday and I have heard nothing. I don't even use the router as I want to use the 5g.... I cancelled my mweb for Rain and starting to regret it....if not sorted this week I'll cancel Rain and find another provider.. tickets ***4...***4....***0....***4....***6

Helpful (0)

Replies (2)

Rain's replyOfficial

28 Jan 2026, 08:00

Hi Bronwyn

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.

Rain's reply28 Jan 2026, 08:00

Official

Hi Bronwyn

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.

Bronwyn B's updateReviewer Update

29 Jan 2026, 07:35

Still no clue what is happening or if the the router is being replaced. Honestly I am back with rain for less than a week and already thinking of cancelling. If no actual helpful response soon, I will just cancel and find another service provider

Bronwyn B's update29 Jan 2026, 07:35

Reviewer Update