AB
Anneke B
1 reviews | Active since Jul 2025
10 Jul 2025, 18:22
Refusing to remove banking/card details even if you don't have services with them
Do not use Rain. I canceled my services completely. After cancelation was confirmed and router has been successfully collected I asked for my banking/card details to be removed from their system. After opening 4 support tickets WITHOUT anyone getting back to me in 13 days, I resorted to leaving this review. No company can keep banking/card details on their system if explicitly asked to remove it. As stated - I have no services with them anymore and your redundant reply of "our system doesn't allow banking/card details to be removed let me escalate the issue" isn't good enough. This is unapproved charges waiting to happen! I'm now fed up
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
10 Jul 2025, 18:52Hi Anneke
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Jul 2025, 18:52
Official
Hi Anneke
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Anneke B's updateReviewer Update
11 Jul 2025, 10:09Thank you for the automated, generic response. I am STILL waiting to be contacted and assisted.
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Anneke B's update11 Jul 2025, 10:09
Reviewer Update
Thank you for the automated, generic response. I am STILL waiting to be contacted and assisted.
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Anneke B's updateReviewer Update
14 Jul 2025, 10:39I am STILL waiting to receive the "escalation" email and needless to say I am STILL waiting for my details to be removed.
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Anneke B's update14 Jul 2025, 10:39
Reviewer Update
I am STILL waiting to receive the "escalation" email and needless to say I am STILL waiting for my details to be removed.
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Anneke B's updateReviewer Update
21 Jul 2025, 10:46So Rain has now gone and deleted my online raingo profile, which means they have now prevented me from logging in to see if they have effectively removed my banking/card details from their system. To top this off - I have yet to receive any feedback on the banking/card details being removed. Do not do business with them, judging by other reviews and now my own experience, they are acting *********ly.
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Anneke B's update21 Jul 2025, 10:46
Reviewer Update
So Rain has now gone and deleted my online raingo profile, which means they have now prevented me from logging in to see if they have effectively removed my banking/card details from their system. To top this off - I have yet to receive any feedback on the banking/card details being removed. Do not do business with them, judging by other reviews and now my own experience, they are acting *********ly.
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Anneke B's updateReviewer Update
21 Jul 2025, 13:55Please send me an email stating that my banking/card details were removed and that I have no services with you.
AB
Anneke B's update21 Jul 2025, 13:55
Reviewer Update
Please send me an email stating that my banking/card details were removed and that I have no services with you.