Refusing to cancel the loop rain

Dear Sir/Madam,

I am writing to formally express my extreme dissatisfaction and frustration regarding an issue with your service.

I am currently being forced to pay an amount of R950 for a service that I do not use and did not authorize. The “loop” in question was added and linked to my account without my knowledge or consent. At no point did I request or approve this linkage.

What is even more concerning is that when I attempted to cancel this service, I was informed that it is now “impossible” to do so. This is completely unacceptable. No customer should be forced to pay for something they neither requested nor use, especially when cancellation is being unfairly denied.

This situation reflects a serious breach of consumer rights. I refuse to continue paying for a service that was imposed on me without consent. If this matter is not resolved immediately and the service is not cancelled, I will have no choice but to escalate this issue and file a formal complaint with Consumer Protection.

I expect urgent action to:

1. Cancel the unauthorized “loop” service immediately. 2. Stop any further billing related to this matter. 3. Provide clarification on how this service was added without my consent.

I trust that this matter will be handled with the seriousness it deserves and resolved without delay.

Yours sincerely, Petro Mashamaite