REFUSING TO CANCEL MY ACCOUNT AND DEBITING MY ACCOUNT

Item: Rain
Rating: 1
Author: Jolene H

I HAVE BEEN TRYING TO CANCEL MY RAIN FOR OVER A MONTH NOW. EACH TIME I CALL I GET TRANSFERRED AROUND TO THE WRONG DEPARTMENT. I KEEP SENDING MESSAGES REQUESTING A CALL BACK. I HAVE TICKET NUMBERS FROM HERE TO WHO KNOWS WHERE. AND TODAY AFTER SENDING NUMEROUS MESSAGES TO CANCEL MY ACCOUNT WAS DEBITED AGAIN. PLEASE JUST REFUND MY MONEY AND COME COLLECT YOUR ROUTER.

Helpful (0)

Replies (2)

Rain's replyOfficial

01 Aug 2024, 19:05

Hi Jolene H, We are always looking to improve your experience.

Please let us know if there is any particular incident or issue you need assistance with so we may look into it.

Regards,
rain.

Rain's reply01 Aug 2024, 19:05

Official

Hi Jolene H, We are always looking to improve your experience.

Please let us know if there is any particular incident or issue you need assistance with so we may look into it.

Regards,
rain.

Jolene H's updateReviewer Update

01 Aug 2024, 19:19

ALL I WANT IS FOR YOU TO CANCEL MY ACCOUNT AND REFUND MY ACCOUNT AS I PUT A CANCELLATION REQUEST A MONTH AND A HALF AGO. AND ARRANGE FOR YOUR ROUTER TO BE COLLECTED

Jolene H's update01 Aug 2024, 19:19

Reviewer Update

ALL I WANT IS FOR YOU TO CANCEL MY ACCOUNT AND REFUND MY ACCOUNT AS I PUT A CANCELLATION REQUEST A MONTH AND A HALF AGO. AND ARRANGE FOR YOUR ROUTER TO BE COLLECTED