AJ
Aubrey J
1 reviews | Active since Aug 2019
03 Dec 2021, 09:33
Refuses to cancel 5G
Trying to cancel 5G since 15 November 2021 it is now 3 December 2021 they do not reply to tickets that get created when you click cancel in their customer area.
I clicked cancel several times over several weeks and all it does is open a new ticket, they eventually responded on the one ticket several times asking if I have been assisted and how they can help me, honestly, I just clicked cancel you would know that still I reply and say I have not been assisted and state I want to cancel the 5G as there is no coverage and they must collect their router, no response, days later they reply again with the same canned response.
15/11 requested cancel received email that ticket opened.
20/11 Refilwe Mthimunye replies "Please let me know if you have already been assisted ?" to which I reply no.
02/12 Sithandiwe Gumede replies "Please let me know if you have already been assisted? If not can you please let me know how I can help you." to which I reply no I need to cancel the 5G.
I am absolutely disgusted by this service, I have been charged two months for 5G which I cannot use as there is no coverage.
I will be placing a stop order with my bank and be cancelling all my rain sim cards and will never do business with them again.
Helpful (0)
Replies (6)0
Replies (6)AJ
Aubrey J's updateReviewer Update
03 Dec 2021, 10:00I have provided no information how could you look into the matter.
AJ
Aubrey J's update03 Dec 2021, 10:00
Reviewer Update
I have provided no information how could you look into the matter.
AJ
Aubrey J's updateReviewer Update
03 Dec 2021, 10:06DEAR REVIEW READERS,
Don't be fooled by the fact that Rain is replying privately to some of these complaints. Their reply is 100% canned response and they have no intention of actually doing anything they are just trying to increase their indexing on HelloPeter by replying quickly.
Here is the private reply, note that I have not given them any identifying information for them to be able to look up my tickets or account:
Rain Internet Service Provider's reply:
03 Dec 2021, 09:54
Good day Kindly accept my apology for the inconvenience caused. Please note that i will look into the matter and get it sorted. Kind Regards Rain
Don't be fooled by the fact that Rain is replying privately to some of these complaints. Their reply is 100% canned response and they have no intention of actually doing anything they are just trying to increase their indexing on HelloPeter by replying quickly.
Here is the private reply, note that I have not given them any identifying information for them to be able to look up my tickets or account:
Rain Internet Service Provider's reply:
03 Dec 2021, 09:54
Good day Kindly accept my apology for the inconvenience caused. Please note that i will look into the matter and get it sorted. Kind Regards Rain
AJ
Aubrey J's update03 Dec 2021, 10:06
Reviewer Update
DEAR REVIEW READERS,
Don't be fooled by the fact that Rain is replying privately to some of these complaints. Their reply is 100% canned response and they have no intention of actually doing anything they are just trying to increase their indexing on HelloPeter by replying quickly.
Here is the private reply, note that I have not given them any identifying information for them to be able to look up my tickets or account:
Rain Internet Service Provider's reply:
03 Dec 2021, 09:54
Good day Kindly accept my apology for the inconvenience caused. Please note that i will look into the matter and get it sorted. Kind Regards Rain
Don't be fooled by the fact that Rain is replying privately to some of these complaints. Their reply is 100% canned response and they have no intention of actually doing anything they are just trying to increase their indexing on HelloPeter by replying quickly.
Here is the private reply, note that I have not given them any identifying information for them to be able to look up my tickets or account:
Rain Internet Service Provider's reply:
03 Dec 2021, 09:54
Good day Kindly accept my apology for the inconvenience caused. Please note that i will look into the matter and get it sorted. Kind Regards Rain
AJ
Aubrey J's updateReviewer Update
03 Dec 2021, 10:19To update anyone reading this review, Sithandiwe Gumede (rain CeC) has responded again:
=========================================
Dec 3, 2021, 10:08 GMT+2
Hi 😊,
Kindly let us know if you would like to cancel immediately or scheduled cancellation.
Please provide an address for collection of the router.
Regards,
Sithandiwe Gumede
=========================================
Clearly this person has not bothered to read my previous replies to the ticket where I have told them that I am not in coverage thus can not use the service and I would like to have it cancelled immediately, I have also informed them to collect the router from the same address that it was delivered to at any time, yet this representative of Rain has decided to further inconvenience me by making me repeat myself.
For the record I rep**** again saying I would like to cancel immediately and gave them the address for collection of the router.
Possibly unrelated, one of my other rain sim cards have not been working since midnight exactly, shows still active in their customer area.
I will continue to post replies here as I experience this painful ordeal.
=========================================
Dec 3, 2021, 10:08 GMT+2
Hi 😊,
Kindly let us know if you would like to cancel immediately or scheduled cancellation.
Please provide an address for collection of the router.
Regards,
Sithandiwe Gumede
=========================================
Clearly this person has not bothered to read my previous replies to the ticket where I have told them that I am not in coverage thus can not use the service and I would like to have it cancelled immediately, I have also informed them to collect the router from the same address that it was delivered to at any time, yet this representative of Rain has decided to further inconvenience me by making me repeat myself.
For the record I rep**** again saying I would like to cancel immediately and gave them the address for collection of the router.
Possibly unrelated, one of my other rain sim cards have not been working since midnight exactly, shows still active in their customer area.
I will continue to post replies here as I experience this painful ordeal.
AJ
Aubrey J's update03 Dec 2021, 10:19
Reviewer Update
To update anyone reading this review, Sithandiwe Gumede (rain CeC) has responded again:
=========================================
Dec 3, 2021, 10:08 GMT+2
Hi 😊,
Kindly let us know if you would like to cancel immediately or scheduled cancellation.
Please provide an address for collection of the router.
Regards,
Sithandiwe Gumede
=========================================
Clearly this person has not bothered to read my previous replies to the ticket where I have told them that I am not in coverage thus can not use the service and I would like to have it cancelled immediately, I have also informed them to collect the router from the same address that it was delivered to at any time, yet this representative of Rain has decided to further inconvenience me by making me repeat myself.
For the record I rep**** again saying I would like to cancel immediately and gave them the address for collection of the router.
Possibly unrelated, one of my other rain sim cards have not been working since midnight exactly, shows still active in their customer area.
I will continue to post replies here as I experience this painful ordeal.
=========================================
Dec 3, 2021, 10:08 GMT+2
Hi 😊,
Kindly let us know if you would like to cancel immediately or scheduled cancellation.
Please provide an address for collection of the router.
Regards,
Sithandiwe Gumede
=========================================
Clearly this person has not bothered to read my previous replies to the ticket where I have told them that I am not in coverage thus can not use the service and I would like to have it cancelled immediately, I have also informed them to collect the router from the same address that it was delivered to at any time, yet this representative of Rain has decided to further inconvenience me by making me repeat myself.
For the record I rep**** again saying I would like to cancel immediately and gave them the address for collection of the router.
Possibly unrelated, one of my other rain sim cards have not been working since midnight exactly, shows still active in their customer area.
I will continue to post replies here as I experience this painful ordeal.
Rain's replyOfficial
03 Dec 2021, 10:21Hi Aubrey.
Please note that i managed to find your information using your cellphone number which is linked to your rain profile
Please note that i managed to find your information using your cellphone number which is linked to your rain profile
Rain's reply03 Dec 2021, 10:21
Official
Hi Aubrey.
Please note that i managed to find your information using your cellphone number which is linked to your rain profile
Please note that i managed to find your information using your cellphone number which is linked to your rain profile
AJ
Aubrey J's updateReviewer Update
03 Dec 2021, 10:31Glad to know, waiting for your feedback.
AJ
Aubrey J's update03 Dec 2021, 10:31
Reviewer Update
Glad to know, waiting for your feedback.
AJ
Aubrey J's updateReviewer Update
03 Dec 2021, 11:35Hurray finally I get a call from Sithandiwe Gumede and she confirmed that the 5G has been cancelled and they will be collecting the router.
Finally this ordeal is over.
Why it took me having to go to HelloPeter to get this resolved is unknown.
My suggestions to Rain to do better in future;
Thank you to HelloPeter as I doubt I would have had this resolved so quickly had I not had to come here to complain.
Finally this ordeal is over.
Why it took me having to go to HelloPeter to get this resolved is unknown.
My suggestions to Rain to do better in future;
- Don't have automated ticket email when I click to cancel a service that says I will be contacted within 24 hours and then I get no reply for 5 days, rather say as soon as possible.
- Don't reply 5 days later and ask if I have been assisted when you could simply look at my account to get that information.
- The cancel button for 5G should be fully automated like it is for the other 4G sims or at least have it suspend the service automatically at the end of the month so customers can know that they won't be billed waiting for replies from rain.
- If its really so busy you can't reply in 5 days set up an automated reply after 48 hours at most to say that you will still get back to me as no communication makes me think nothing is being done.
Thank you to HelloPeter as I doubt I would have had this resolved so quickly had I not had to come here to complain.
AJ
Aubrey J's update03 Dec 2021, 11:35
Reviewer Update
Hurray finally I get a call from Sithandiwe Gumede and she confirmed that the 5G has been cancelled and they will be collecting the router.
Finally this ordeal is over.
Why it took me having to go to HelloPeter to get this resolved is unknown.
My suggestions to Rain to do better in future;
Thank you to HelloPeter as I doubt I would have had this resolved so quickly had I not had to come here to complain.
Finally this ordeal is over.
Why it took me having to go to HelloPeter to get this resolved is unknown.
My suggestions to Rain to do better in future;
- Don't have automated ticket email when I click to cancel a service that says I will be contacted within 24 hours and then I get no reply for 5 days, rather say as soon as possible.
- Don't reply 5 days later and ask if I have been assisted when you could simply look at my account to get that information.
- The cancel button for 5G should be fully automated like it is for the other 4G sims or at least have it suspend the service automatically at the end of the month so customers can know that they won't be billed waiting for replies from rain.
- If its really so busy you can't reply in 5 days set up an automated reply after 48 hours at most to say that you will still get back to me as no communication makes me think nothing is being done.
Thank you to HelloPeter as I doubt I would have had this resolved so quickly had I not had to come here to complain.