TK
Thembeka K
1 reviews | Active since May 2022
05 May 2022, 10:58
Refusal to refund unauthorised debit order
Notified Rain of my cancellation on April 8 after I noticed a debit order on my account. I then requested a cancellation of their services and requested a refund of my debit order. They did not respond to my email instead debit on my account again on May 3rd.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
05 May 2022, 11:03Hi Thembeka
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply05 May 2022, 11:03
Official
Hi Thembeka
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
TK
Thembeka K's updateReviewer Update
05 May 2022, 12:15Will like a time line for the resolution of the issue and when repayment should be expected.
TK
Thembeka K's update05 May 2022, 12:15
Reviewer Update
Will like a time line for the resolution of the issue and when repayment should be expected.
TK
Thembeka K's updateReviewer Update
31 May 2022, 16:02Still have not received my refund to date.
TK
Thembeka K's update31 May 2022, 16:02
Reviewer Update
Still have not received my refund to date.