Refusal to refund

Item: Rain
Rating: 1
Author: Lydia M

I subscribed to Rain on May 1st and canceled it on May 6th by contacting the support team, who informed me I would receive a refund within 7 days. However, despite being told my account is canceled, it remains active with an upcoming payment date of June 1st, and I haven't received any notification from my bank regarding a pending refund, with each call to support yielding inconsistent information.

Helpful (0)

Replies (4)

Rain's replyOfficial

14 May 2025, 07:31

Hi Lydia,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.

Thank you.
rain.

Rain's reply14 May 2025, 07:31

Official

Lydia M's updateReviewer Update

14 May 2025, 08:57

The router was never delivered

Lydia M's update14 May 2025, 08:57

Reviewer Update

The router was never delivered

Lydia M's updateReviewer Update

14 May 2025, 10:11

Thank you the refund is reflecting on my account

Lydia M's update14 May 2025, 10:11

Reviewer Update

Thank you the refund is reflecting on my account

Rain's replyOfficial

14 May 2025, 11:13

Hi Lydia,

It's our pleasure.

Regards,
rain.

Rain's reply14 May 2025, 11:13

Official

Hi Lydia,

It's our pleasure.

Regards,
rain.