DC
Dolen C
1 reviews | Active since Nov 2024
18 Nov 2024, 11:02
Refund/double debit
I've contact rain on Friday which was the 15th of November 2024, regarding a refund. I've tried numerous times to sort out this refund and called multiple times whereby their agents continuously disconnected the call on my wife and I. The time that I actually got to speak to someone she notified me that there is nothing that she would be able to do as I need to be In contact with the billing department, upon requesting to speaking to the billing department, the agent mentioned the billing department doesn't take calls, I then requested to speak to her manager and the manager (TESS) said that she could not take my call but an email has been sent to the billing department and I will receive a refund later that evening. It's now the 18th of September and I haven't received a refund, I've just tried contacting them and I waited in the queue for about 10 minutes and this happens every month from the time we are using the rain services, the 60 minutes that we are provided with every month go on trying to contact them regarding their incompetency.
Helpful (0)
Replies (34)0
Replies (34)
Rain's replyOfficial
18 Nov 2024, 11:21Hi Dolen C,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Best regards,
Rain's reply18 Nov 2024, 11:21
Official
Hi Dolen C,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Best regards,
Rain's replyOfficial
18 Nov 2024, 11:23Hey Dolen C,
Please provide us with your email address linked to your rain account.
We're going to get on this asap.
Thanks,
rain.
Please provide us with your email address linked to your rain account.
We're going to get on this asap.
Thanks,
rain.
Best regards,
Rain's reply18 Nov 2024, 11:23
Official
Hey Dolen C,
Please provide us with your email address linked to your rain account.
We're going to get on this asap.
Thanks,
rain.
Please provide us with your email address linked to your rain account.
We're going to get on this asap.
Thanks,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
18 Nov 2024, 13:17***
DC
Dolen C's update18 Nov 2024, 13:17
Reviewer Update
***
DC
Dolen C's updateReviewer Update
18 Nov 2024, 13:20***
DC
Dolen C's update18 Nov 2024, 13:20
Reviewer Update
***
Rain's replyOfficial
18 Nov 2024, 13:51Hi Dolen,
There are no services on the account linked to the email address provided. Please provide us with your ID linked to your rain profile.
Regards,
rain.
There are no services on the account linked to the email address provided. Please provide us with your ID linked to your rain profile.
Regards,
rain.
Best regards,
Rain's reply18 Nov 2024, 13:51
Official
Hi Dolen,
There are no services on the account linked to the email address provided. Please provide us with your ID linked to your rain profile.
Regards,
rain.
There are no services on the account linked to the email address provided. Please provide us with your ID linked to your rain profile.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
18 Nov 2024, 13:56***
DC
Dolen C's update18 Nov 2024, 13:56
Reviewer Update
***
DC
Dolen C's updateReviewer Update
18 Nov 2024, 13:56Can you guys just call instead?
DC
Dolen C's update18 Nov 2024, 13:56
Reviewer Update
Can you guys just call instead?
DC
Dolen C's updateReviewer Update
18 Nov 2024, 13:57You can call me on ***.
The account is on my mums name so you will need to do so before 2:15 as I will be leaving for work.
Thank you
The account is on my mums name so you will need to do so before 2:15 as I will be leaving for work.
Thank you
DC
Dolen C's update18 Nov 2024, 13:57
Reviewer Update
You can call me on ***.
The account is on my mums name so you will need to do so before 2:15 as I will be leaving for work.
Thank you
The account is on my mums name so you will need to do so before 2:15 as I will be leaving for work.
Thank you
DC
Dolen C's updateReviewer Update
18 Nov 2024, 14:01The number that came with the rain wifi is ***
Also the number used at the start of the application is ***
Also the number used at the start of the application is ***
DC
Dolen C's update18 Nov 2024, 14:01
Reviewer Update
The number that came with the rain wifi is ***
Also the number used at the start of the application is ***
Also the number used at the start of the application is ***
Rain's replyOfficial
18 Nov 2024, 15:56Hi Dolen,
We tried calling you to no avail, unfortunately we could not call at the requested time, please let us know when you available to take our call and we will be in touch.
Regards,
rain.
We tried calling you to no avail, unfortunately we could not call at the requested time, please let us know when you available to take our call and we will be in touch.
Regards,
rain.
Best regards,
Rain's reply18 Nov 2024, 15:56
Official
Hi Dolen,
We tried calling you to no avail, unfortunately we could not call at the requested time, please let us know when you available to take our call and we will be in touch.
Regards,
rain.
We tried calling you to no avail, unfortunately we could not call at the requested time, please let us know when you available to take our call and we will be in touch.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
19 Nov 2024, 10:49You guys can call before 1pm today
DC
Dolen C's update19 Nov 2024, 10:49
Reviewer Update
You guys can call before 1pm today
Rain's replyOfficial
19 Nov 2024, 11:21Hi Dolen,
Please be advised, we will be in touch at the requested time.
Regards,
rain.
Please be advised, we will be in touch at the requested time.
Regards,
rain.
Best regards,
Rain's reply19 Nov 2024, 11:21
Official
Hi Dolen,
Please be advised, we will be in touch at the requested time.
Regards,
rain.
Please be advised, we will be in touch at the requested time.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
19 Nov 2024, 11:46Today I got ahold of rain and this is what happened.
I spoke to Haseena who was really polite and respectful. Haseena told me the last person to make any changes on my account was Razia.
Razia - We spoke to Razia on the 29th of October because our payment date to our knowledge is for the 1st of every month and on the 29th Rain disconnected our services, Razia then told us that she can do a promise to pay for the second of November and not the 1st of November because our initial payment date is the 1st of every month.
Manager.
(Yaseen) comes on the line and tell me that he can not pick up call recordings because I do not have a ticket number, when Haseena told me the person that made the change was Razia, The manager then put me on hold and comes and say there has been a call regarding connection problems.
Upon requesting for the recording for the call on the 29th of October 2024, Yaseen tells me they are not allowed to send me the call recording, he continuously raised is voice and spoke to me.
Upon telling Yaseen that the company is liable to send me a recording upon my request he then says RAIN doesn't work like that and "IF I want to go down the legal way then that's totally fine", for a customer services manager, the level of service provided by him is PUTRID.
I asked him if I will get a refund he says NO I OWE THEM MONEY...
I then told him I will be putting this conversation on hello peter and cancelling my account he then tells me and I QUOTE "NO PROBLEM GO AHEAD".
I'm also a manager in a call center and that is not the level on service we provide to international customer on a sales and service campaign and I do not believe customers should be treated in this manner.
I spoke to Haseena who was really polite and respectful. Haseena told me the last person to make any changes on my account was Razia.
Razia - We spoke to Razia on the 29th of October because our payment date to our knowledge is for the 1st of every month and on the 29th Rain disconnected our services, Razia then told us that she can do a promise to pay for the second of November and not the 1st of November because our initial payment date is the 1st of every month.
Manager.
(Yaseen) comes on the line and tell me that he can not pick up call recordings because I do not have a ticket number, when Haseena told me the person that made the change was Razia, The manager then put me on hold and comes and say there has been a call regarding connection problems.
Upon requesting for the recording for the call on the 29th of October 2024, Yaseen tells me they are not allowed to send me the call recording, he continuously raised is voice and spoke to me.
Upon telling Yaseen that the company is liable to send me a recording upon my request he then says RAIN doesn't work like that and "IF I want to go down the legal way then that's totally fine", for a customer services manager, the level of service provided by him is PUTRID.
I asked him if I will get a refund he says NO I OWE THEM MONEY...
I then told him I will be putting this conversation on hello peter and cancelling my account he then tells me and I QUOTE "NO PROBLEM GO AHEAD".
I'm also a manager in a call center and that is not the level on service we provide to international customer on a sales and service campaign and I do not believe customers should be treated in this manner.
DC
Dolen C's update19 Nov 2024, 11:46
Reviewer Update
Today I got ahold of rain and this is what happened.
I spoke to Haseena who was really polite and respectful. Haseena told me the last person to make any changes on my account was Razia.
Razia - We spoke to Razia on the 29th of October because our payment date to our knowledge is for the 1st of every month and on the 29th Rain disconnected our services, Razia then told us that she can do a promise to pay for the second of November and not the 1st of November because our initial payment date is the 1st of every month.
Manager.
(Yaseen) comes on the line and tell me that he can not pick up call recordings because I do not have a ticket number, when Haseena told me the person that made the change was Razia, The manager then put me on hold and comes and say there has been a call regarding connection problems.
Upon requesting for the recording for the call on the 29th of October 2024, Yaseen tells me they are not allowed to send me the call recording, he continuously raised is voice and spoke to me.
Upon telling Yaseen that the company is liable to send me a recording upon my request he then says RAIN doesn't work like that and "IF I want to go down the legal way then that's totally fine", for a customer services manager, the level of service provided by him is PUTRID.
I asked him if I will get a refund he says NO I OWE THEM MONEY...
I then told him I will be putting this conversation on hello peter and cancelling my account he then tells me and I QUOTE "NO PROBLEM GO AHEAD".
I'm also a manager in a call center and that is not the level on service we provide to international customer on a sales and service campaign and I do not believe customers should be treated in this manner.
I spoke to Haseena who was really polite and respectful. Haseena told me the last person to make any changes on my account was Razia.
Razia - We spoke to Razia on the 29th of October because our payment date to our knowledge is for the 1st of every month and on the 29th Rain disconnected our services, Razia then told us that she can do a promise to pay for the second of November and not the 1st of November because our initial payment date is the 1st of every month.
Manager.
(Yaseen) comes on the line and tell me that he can not pick up call recordings because I do not have a ticket number, when Haseena told me the person that made the change was Razia, The manager then put me on hold and comes and say there has been a call regarding connection problems.
Upon requesting for the recording for the call on the 29th of October 2024, Yaseen tells me they are not allowed to send me the call recording, he continuously raised is voice and spoke to me.
Upon telling Yaseen that the company is liable to send me a recording upon my request he then says RAIN doesn't work like that and "IF I want to go down the legal way then that's totally fine", for a customer services manager, the level of service provided by him is PUTRID.
I asked him if I will get a refund he says NO I OWE THEM MONEY...
I then told him I will be putting this conversation on hello peter and cancelling my account he then tells me and I QUOTE "NO PROBLEM GO AHEAD".
I'm also a manager in a call center and that is not the level on service we provide to international customer on a sales and service campaign and I do not believe customers should be treated in this manner.
DC
Dolen C's updateReviewer Update
19 Nov 2024, 11:53image.png 114.13 KBalso my payment date on the my rain account is the 1st of each month, so honestly i have no idea where this manager (Yaseen) got his information from.
DC
Dolen C's update19 Nov 2024, 11:53
Reviewer Update
image.png 114.13 KBalso my payment date on the my rain account is the 1st of each month, so honestly i have no idea where this manager (Yaseen) got his information from.
Rain's replyOfficial
19 Nov 2024, 12:46Hey Dolen C,
Thank you for taking our call. As per our discussion, we would like to follow up on the refund request, as stated on the call, your payment date is now the 1st of every month and also if the refund is actioned, your account will be placed in an overdue status again until payment is received. Please provide us with the below details for us to follow up on the refund request, details as follows:
Account Number:
Bank:
Branch code:
Name on the card:
Regards,
rain.
Thank you for taking our call. As per our discussion, we would like to follow up on the refund request, as stated on the call, your payment date is now the 1st of every month and also if the refund is actioned, your account will be placed in an overdue status again until payment is received. Please provide us with the below details for us to follow up on the refund request, details as follows:
Account Number:
Bank:
Branch code:
Name on the card:
Regards,
rain.
Best regards,
Rain's reply19 Nov 2024, 12:46
Official
Hey Dolen C,
Thank you for taking our call. As per our discussion, we would like to follow up on the refund request, as stated on the call, your payment date is now the 1st of every month and also if the refund is actioned, your account will be placed in an overdue status again until payment is received. Please provide us with the below details for us to follow up on the refund request, details as follows:
Account Number:
Bank:
Branch code:
Name on the card:
Regards,
rain.
Thank you for taking our call. As per our discussion, we would like to follow up on the refund request, as stated on the call, your payment date is now the 1st of every month and also if the refund is actioned, your account will be placed in an overdue status again until payment is received. Please provide us with the below details for us to follow up on the refund request, details as follows:
Account Number:
Bank:
Branch code:
Name on the card:
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
19 Nov 2024, 12:57Account number : ***
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
DC
Dolen C's update19 Nov 2024, 12:57
Reviewer Update
Account number : ***
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
DC
Dolen C's updateReviewer Update
19 Nov 2024, 13:01Account number : ***
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
DC
Dolen C's update19 Nov 2024, 13:01
Reviewer Update
Account number : ***
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
Bank : African Bank
Branch Code : 430 000
Name on card : Mr C Dolen
Rain's replyOfficial
19 Nov 2024, 13:12Hey Dolen C,
Thank you for the details provided, we have escalated the matter to the relevant team and as soon as we receive feedback, we will be in touch and we will stay in touch until the matter is resolved.
Thanks,
rain.
Thank you for the details provided, we have escalated the matter to the relevant team and as soon as we receive feedback, we will be in touch and we will stay in touch until the matter is resolved.
Thanks,
rain.
Best regards,
Rain's reply19 Nov 2024, 13:12
Official
Hey Dolen C,
Thank you for the details provided, we have escalated the matter to the relevant team and as soon as we receive feedback, we will be in touch and we will stay in touch until the matter is resolved.
Thanks,
rain.
Thank you for the details provided, we have escalated the matter to the relevant team and as soon as we receive feedback, we will be in touch and we will stay in touch until the matter is resolved.
Thanks,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
19 Nov 2024, 13:18Thank you
DC
Dolen C's update19 Nov 2024, 13:18
Reviewer Update
Thank you
Rain's replyOfficial
19 Nov 2024, 13:20Hey Dolen C,
You are welcome and we will stay in touch.
Regards,
rain.
You are welcome and we will stay in touch.
Regards,
rain.
Best regards,
Rain's reply19 Nov 2024, 13:20
Official
Hey Dolen C,
You are welcome and we will stay in touch.
Regards,
rain.
You are welcome and we will stay in touch.
Regards,
rain.
Best regards,
Rain's replyOfficial
19 Nov 2024, 13:54Hey Dolen C,
Please be advised, we have received feedback and the refund has been actioned and it will take 7-10 working days for the refund to reflect in your bank account and the outstanding balance, has been added back to the rain account.
Regards,
rain.
Please be advised, we have received feedback and the refund has been actioned and it will take 7-10 working days for the refund to reflect in your bank account and the outstanding balance, has been added back to the rain account.
Regards,
rain.
Best regards,
Rain's reply19 Nov 2024, 13:54
Official
Hey Dolen C,
Please be advised, we have received feedback and the refund has been actioned and it will take 7-10 working days for the refund to reflect in your bank account and the outstanding balance, has been added back to the rain account.
Regards,
rain.
Please be advised, we have received feedback and the refund has been actioned and it will take 7-10 working days for the refund to reflect in your bank account and the outstanding balance, has been added back to the rain account.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
19 Nov 2024, 13:57Hi girshon, I you tried calling I was in a meeting, you can call now
DC
Dolen C's update19 Nov 2024, 13:57
Reviewer Update
Hi girshon, I you tried calling I was in a meeting, you can call now
Rain's replyOfficial
19 Nov 2024, 15:33Hi Dolen C,
Kindly note that we tried calling you, however, we were not able to reach you.
Your refund was processed today.
Should you have any further questions, drop us a message.
Regards,
rain.
Kindly note that we tried calling you, however, we were not able to reach you.
Your refund was processed today.
Should you have any further questions, drop us a message.
Regards,
rain.
Best regards,
Rain's reply19 Nov 2024, 15:33
Official
Hi Dolen C,
Kindly note that we tried calling you, however, we were not able to reach you.
Your refund was processed today.
Should you have any further questions, drop us a message.
Regards,
rain.
Kindly note that we tried calling you, however, we were not able to reach you.
Your refund was processed today.
Should you have any further questions, drop us a message.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
21 Nov 2024, 12:55Good morning Girshon, my services has been disconnected after the refund being processed
DC
Dolen C's update21 Nov 2024, 12:55
Reviewer Update
Good morning Girshon, my services has been disconnected after the refund being processed
DC
Dolen C's updateReviewer Update
21 Nov 2024, 13:09I'm trying to contact customer services but they not giving me an option to speak to someone it's just telling me they will send a payment link
DC
Dolen C's update21 Nov 2024, 13:09
Reviewer Update
I'm trying to contact customer services but they not giving me an option to speak to someone it's just telling me they will send a payment link
DC
Dolen C's updateReviewer Update
21 Nov 2024, 13:24I'm going to be working from home over the next week or so.
Really need the wifi to be connected.
Really need the wifi to be connected.
DC
Dolen C's update21 Nov 2024, 13:24
Reviewer Update
I'm going to be working from home over the next week or so.
Really need the wifi to be connected.
Really need the wifi to be connected.
Rain's replyOfficial
21 Nov 2024, 13:49Hi Dolen,
We have escalated the matter, and we will provide you with feedback.
Regards,
rain.
We have escalated the matter, and we will provide you with feedback.
Regards,
rain.
Best regards,
Rain's reply21 Nov 2024, 13:49
Official
Hi Dolen,
We have escalated the matter, and we will provide you with feedback.
Regards,
rain.
We have escalated the matter, and we will provide you with feedback.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
21 Nov 2024, 14:05Thanks
DC
Dolen C's update21 Nov 2024, 14:05
Reviewer Update
Thanks
Rain's replyOfficial
21 Nov 2024, 14:18Hey Dolen C,
You are welcome and we will be in touch as soon as feedback is provided.
Regards,
rain.
You are welcome and we will be in touch as soon as feedback is provided.
Regards,
rain.
Best regards,
Rain's reply21 Nov 2024, 14:18
Official
Hey Dolen C,
You are welcome and we will be in touch as soon as feedback is provided.
Regards,
rain.
You are welcome and we will be in touch as soon as feedback is provided.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
21 Nov 2024, 14:24The next payment date is the 1st so it shouldn't be cut.
Any idea what's the ETA for it to be connected?
I need to log on to start work in half an hour
Any idea what's the ETA for it to be connected?
I need to log on to start work in half an hour
DC
Dolen C's update21 Nov 2024, 14:24
Reviewer Update
The next payment date is the 1st so it shouldn't be cut.
Any idea what's the ETA for it to be connected?
I need to log on to start work in half an hour
Any idea what's the ETA for it to be connected?
I need to log on to start work in half an hour
Rain's replyOfficial
21 Nov 2024, 14:33Hey Dolen C,
Please be advised, that we do have our senior team looking into the matter and we are awaiting feedback, when it is provided we will be in touch.
Regards,
rain.
Please be advised, that we do have our senior team looking into the matter and we are awaiting feedback, when it is provided we will be in touch.
Regards,
rain.
Best regards,
Rain's reply21 Nov 2024, 14:33
Official
Hey Dolen C,
Please be advised, that we do have our senior team looking into the matter and we are awaiting feedback, when it is provided we will be in touch.
Regards,
rain.
Please be advised, that we do have our senior team looking into the matter and we are awaiting feedback, when it is provided we will be in touch.
Regards,
rain.
Best regards,
Rain's replyOfficial
21 Nov 2024, 14:55Hi Dolen,
Kindly note that your services have been restored, thank you for your patience.
Regards,
rain.
Kindly note that your services have been restored, thank you for your patience.
Regards,
rain.
Best regards,
Rain's reply21 Nov 2024, 14:55
Official
Hi Dolen,
Kindly note that your services have been restored, thank you for your patience.
Regards,
rain.
Kindly note that your services have been restored, thank you for your patience.
Regards,
rain.
Best regards,
DC
Dolen C's updateReviewer Update
21 Nov 2024, 15:07Thank you
DC
Dolen C's update21 Nov 2024, 15:07
Reviewer Update
Thank you
Rain's replyOfficial
21 Nov 2024, 15:36Hi Dolen,
You are most welcome, we are glad the issue is sorted.
Regards,
rain.
You are most welcome, we are glad the issue is sorted.
Regards,
rain.
Best regards,
Rain's reply21 Nov 2024, 15:36
Official
Hi Dolen,
You are most welcome, we are glad the issue is sorted.
Regards,
rain.
You are most welcome, we are glad the issue is sorted.
Regards,
rain.
Best regards,