Refund Request – R319.94

Dear rain,

This is a follow-up review from my initial review I posted here at the beginning of the month, 01 February, and still it hasn't been resolved and I'm not getting any feedback or communication from you.

To conclude this matter, I am writing to request a refund of R319.94, which rain owes me. Below is a detailed breakdown of my payments and the reason for my request.

CONTEXT I had two routers from rain, each costing R595.00 per month. For clarity, I will refer to them as Router 1 and Router 2.

In August 2024, my property was broken into, and Router 1 was ******. On 20 August 2024, I reported the theft to rain and requested the account be deactivated. Rain sent me an Acknowledgment of Debt (AOD) agreement, which I signed and returned on 3 September 2024. The agreement stated that I would pay a replacement fee of R4,000 over six months (R666.66 per month) from September 2024 to March 2025.

Meanwhile, I continued using Router 2 until I canceled my rain service on 1 February 2025, and rain collected the router from me on 5 February 2025.

PAYMENT BREAKDOWN After reviewing my bank statements today for the period from September 2024 to February 2025, I found that rain owes me R319.94. Here is a summary of payments made and refunds received:

ROUTER 1 (PAYMENTS) Payments made: - 01 Oct: R666.66 (EFT for AOD) - 15 Oct: R666.66 (EFT for AOD) - 02 Nov: R518.23 (bank debit order) - 16 Nov: R666.66 (EFT for AOD) - 21 Dec: R666.66 (EFT for AOD) - 31 Dec: R904.98 (bank debit order) - 31 Dec: R119.00 (bank debit order) - 31 Dec: R119.00 (bank debit order) - 01 Feb: R595.32 (bank debit order)

Refunds received from Rain: - 18 Nov: R85.00 - 21 Nov: R518.23

ROUTER 2 (MONTHLY SUBSCRIPTION PAYMENTS): - 02 Sep: R595.00 (bank debit order) - 01 Oct: R594.99 (bank debit order) - 01 Nov: R595.01 (bank debit order) - 01 Dec: R595.00 (bank debit order) - 31 Dec: R595.00 (bank debit order) - 01 Feb: R595.00 (bank debit order)

CONCLUSION Router 2: All payments are in order. Router 1: - Total paid towards AOD: R2,666.64 - Remaining amount owed for AOD: R1,333.36 - Total funds deducted from my bank account after reporting Router 1 ******: R1,653.30 - Refund due to me: R319.94 (R1,653.30 - R1,333.36)

Since I received no guidance from rain on this matter, I request that the remaining AOD balance (R1,333.36) be deducted from the extra payments already made, and the excess amount (R319.94) be refunded to me.

REQUEST TO RAIN TO FINALISE THIS MATTER 1. Confirm the transaction details above. 2. Provide me with a paid-up letter for the AOD. 3. Confirm that both routers have been fully cancelled and that no further deductions will be made from my bank account.

I appreciate your prompt response and assistance in concluding this matter.

Best regards, Xolani.