Refund request complaint for Rain Internet service provider.

Hi Rain

Rain cancellation was request long time ago as the service was not used and I have lost my rain simcard years ago.

The request was communicated with your contact center and I even received a call from one of your agent to confirm the reason for cancellation. Please see below communication we had before your service provider billed me up to R1600,37. I need my refunds before I take this matter further to legal actions. As far as I know I cannot be billed for the service that I did not used and the service its not a contract when I made an order for rain simcard.

Take a look below conversation I had for service cancellation with one of your agent years ago yet I was still billed for these year up to R1600,37.

[rain] Re: Web-Billing ***nbox


rain Customer Support <***> | Tue, 30 Mar 2021, 18:29 | |
to me





##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***Rosina Kola (rain CeC)30 Mar 2021, 18:29 SASTGood day

Thanks for contacting rain support.

Please note that we debit on the 01 of every month for the previous month. The overdue amount is for the month of December R 109.51 and January R 77.26.
Xabiso Tshetsha30 Mar 2021, 17:53 SASTName: | Xabiso Tshetsha
My account balance is increasing though I’m no longer using rain simcard what’s going with my account balanceThis email is a service from rain CeC. Delivered by Zendesk[3Q42VX-E3X0]


Xabiso Tshetsha <***> | Tue, 30 Mar 2021, 18:32 | |
to rain





Good day
Can I please have a look at my previous usage documents.


rain Customer Support <***> | Tue, 30 Mar 2021, 18:53 | |
to me





##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***Rosina Kola (rain CeC)30 Mar 2021, 18:53 SASTkindly be advised that on the unlimited packages you are billed for a service that is active on the card not usage. Find the attached invoices:
Xabiso Tshetsha30 Mar 2021, 18:38 SASTGood day
Can I please have a look at my previous usage documents.
Rosina Kola (rain CeC)30 Mar 2021, 18:29 SASTGood day

Thanks for contacting rain support.

Please note that we debit on the 01 of every month for the previous month. The overdue amount is for the month of December R 109.51 and January R 77.26.
Xabiso Tshetsha30 Mar 2021, 17:53 SASTName: | Xabiso Tshetsha
My account balance is increasing though I’m no longer using rain simcard what’s going with my account balance
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Xabiso Tshetsha <***> | Tue, 30 Mar 2021, 19:23 | |
to rain





Please kindly explain for me that why my amount due is in errors of R186.77 but I have been not using my rain simcard since last payment done.


rain Customer Support <***> | Tue, 30 Mar 2021, 19:28 | |
to me





##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***Rosina Kola (rain CeC)30 Mar 2021, 19:28 SASTkindly be advised that on the unlimited packages you are billed for a service that is active on the card not usage. The overdue amount is for the month of December R 109.51 and January R 77.26.
Xabiso Tshetsha30 Mar 2021, 19:24 SASTPlease kindly explain for me that why my amount due is in errors of R186.77 but I have been not using my rain simcard since last payment done.
Rosina Kola (rain CeC)30 Mar 2021, 18:53 SASTkindly be advised that on the unlimited packages you are billed for a service that is active on the card not usage. Find the attached invoices:
Attachment(s)
***0 (1).pdf
***2.pdf
Xabiso Tshetsha30 Mar 2021, 18:38 SASTGood day
Can I please have a look at my previous usage documents.
Rosina Kola (rain CeC)30 Mar 2021, 18:29 SASTGood day

Thanks for contacting rain support.

Please note that we debit on the 01 of every month for the previous month. The overdue amount is for the month of December R 109.51 and January R 77.26.
Xabiso Tshetsha30 Mar 2021, 17:53 SASTName: | Xabiso Tshetsha
My account balance is increasing though I’m no longer using rain simcard what’s going with my account balance


Xabiso Tshetsha <***> | Tue, 30 Mar 2021, 19:34 | |
to rain





Can I deactivate my rain simcard because I’m no longer using it and I’m being billed for a service that I’m not using it .


rain Customer Support <***> | Tue, 30 Mar 2021, 19:38 | |
to me





##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***Rosina Kola (rain CeC)30 Mar 2021, 19:38 SASTkindly note that your account has an overdue amount and the services are suspended, we can only process cancellation once payment has been made.

Xabiso Tshetsha30 Mar 2021, 19:35 SASTCan I deactivate my rain simcard because I’m no longer using it and I’m being billed for a service that I’m not using it .


| ReplyForward

Okay so if the service was never cancelled why my bill kept increasing yet I did attempt cancellation of the service and my request was received.

An attempt again was made as my rain simcard got lost and the agent was informed telephonically communication at rain contact center.

I did attempt to contact the Rain center on ***, I was on hold for hours and no one ever attempted to even call me back. Ever since then since I informed them to suspend the service, I never followed up to check if the cancellation was made successful until my bill was up till this much errors and this was not communicated to me that my bill was increasing this much due to that cancellation was not successful. Yes I did attempt to call to process cancellation but no help was provided instead my bill just increased for the service I have never used for past 2 years.

Can you please advise what is the way forward in this situation when I was charged for something I have lost and the service was never used. Am I going to receive my refunds for those months as I lost my money????

Please come up with resolution please?

Thank you,

Your response will be highly appreciated...

Kind regards,
Xabiso Tshetsha