REFUND REQUEST BEING IGNORED

I wish to lodge a complaint against Rain. I have initially cancelled my Rain service in September due to financial reasons. I was offered a discounted price of R284.50 for 3 months - 01/10/24, 01/11/24 & 01/12/24, I also complaint about connectivity issues at the time, I was guided how to do a hard reset, which I followed, thereafter I was told that if the issue persist that it might be the router that's faulty and needs to be replaced. The problem persisted and I reported it to Rain, nothing was done, it was only after Rain did not honor their agreement of R284.50 in November (full amount was deducted R569.00), I contacted them on the 1st of November, they requested my banking details for a refund and they will arrange a technician to come and replace the router. I said it was not necessary because I'm canceling in any case, Rain said no they want to make good on their promises. Rain refunded me and the router was replaced, however I confirmed that I'm still canceling. Last payment to be on the 1st of December. Against Rain did not honor their agreement on the 1st of Dec, full amount of R569.00 was deducted. I called Rain on the 1st, 2nd and 3rd of Dec, which Rain fail to respond to. When I cancelled, Rain did not say then the agreement of R284.50 will be cancelled, so therfore I accepted that Rain will deduct R284.50 on the 1st of Dec as agreed. Rain only honor their agreement for 1 month, thereafter it's been a battle for them just to phone me back, I'm disgusted with their service, but I can bet on it if I had to log a call to reconnect the service, I would get a return phone call in a heartbeat.

Ticket numbers: ***2 - 04/***- 03/***- 02/***- 01/12

All I ask for is that Rain honor their agreement and refund me my R284.50.