Refund request.

My name is Patrisia I started business with Rain in April 2022. I didn't have any problem for duration of time I was their consumer. The problem happened when I decided to cancel my Wi-fi connection at the end of March 2024. On the 2nd April 2024 I received a call from the guy from rain support asking me for the reason why I cancel. I told him that I'm no more having an extra income so I can no longer afford to pay the R529. The guy tried to persuade me to stay but I couldn't he even sent me an email later that day confirming the cancellation date to be the end of April. Definitely on the 01 May 2024 the services were cut I didn't have Wi-fi connection anymore then on the 07 May 2024 a guy by the name Phumlani came to collect the router and all cables, he was CCD Courier's. I got a shock of my life when Rain deducted R529 from my account after the cancellation plus collection was done. I then immediately wrote an email to Rain support reporting what I just woke up to and requested that the money be returned back to my account. I didn't get any response from Rain until I made another enquiry via My rain app where I got that automated reply but nothing after that up till now. I still maintain that the money must be returned bcos there was nothing outstanding from me to Rain. My customer reference number is***7.