Refund Request

I have ordered simCard via MR-Delivery and I received it. As I was busy activating my sim I got to Rica part which unfortunately I couldn't complete as I do not have an original ID ,it was lost during lock-down, anyway, on the 23 March 2021 I called in spoke to your support agent to request a refund as I no longer wish to continue with the process even after she tried suggesting other ways of having my Simcard Rica'd, she assured me that case has been logged. On the 25 March, I called just to check if indeed she did logg a refund request for me and the lady I spoke to,tried to convince me again of other ways to have my SimCard Rica'd and I gave her the same answer she then later confirmed that my request for refund was logged. Now 2day marks 7days since my first call ,I called in (30 March) again for the 3rd time to find out if there's any feedback yet on my case , guess what????.. an agent tries to suggest the same suggestions I got from the 2 agents and I gave her the same answer ,eventually she looked at my profile and confirmed that the case was logged but there's no feedback yet, none of the agents new how long will it take for my case to be attended too. When my account was debited it took seconds why must it drag so long for you to refund me if I am canceling the whole process, really now this whole thing has turned into a tedious exercise ,and I am using my airtime to do all this. I need my money back in my account urgently ,why must it be such a struggle.????