REFUND REQUEST

Sent an email for follow up on SIM SWAP ORDER TICKET #***0, no response received. I phoned same day spoke to Buyisile ***

This Sim swap order was made on the 15th instant by Tashne *** after so many attempts to try to get me have internet connection. Tashne promised me to get a new Sim since the one I received was not connecting at all.

I was promised 3 - 5 days for me to have the new Sim and today is the last day. Just imagine from 15 February 2022 to 22 February 2022 still no communication happening, nothing.

I bought this package on the 01 February 2022, received it on the 8th February 2022.I never had any internet connection, my first communication regarding this was on the 9th February 2022, I have been phoning and sending emails and as usual the apologies but don't make an effort of coming back to me by phoning back and give an update. I'm always on their backs with no success.

I'm stuck in one place (no internet). I have been constantly communicating with them and there's no progress. How long will this take? A month or two or maybe years? I honestly don't know. This is the second time as I thought an upgrade would be different in a good way.

I really appreciate your efforts, I need someone to process my refund. Tashne ***, thank you for being amazing with customers, you have tried but your company has failed you Dear.

Thank you once again