AVDM
Abigail Van Der Merwe
1 reviews | Active since May 2023
06 Jun 2023, 14:39
Refund refusal
Rain deducted my payment twice this month I. First they told me April was not paid. Then they told me my payment is on the 1st of the month and it is on the 25th of every month. Now we are back on April payment was missed. I emailed them screen shot from my banking app and bank statements from March to June. Still they claim it was not paid. When I call I am told to give them time to escalate it to billing and to be patient. It is costing me all of my airtime for a mistake they made. I view this as *****ulent and dishonest behavior. I am done with Rain
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
06 Jun 2023, 14:59Hi Abigail,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply06 Jun 2023, 14:59
Official
Hi Abigail,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
AVDM
Abigail Van Der Merwe's updateReviewer Update
06 Jun 2023, 16:24***
AVDM
Abigail Van Der Merwe's update06 Jun 2023, 16:24
Reviewer Update
***
AVDM
Abigail Van Der Merwe's updateReviewer Update
06 Jun 2023, 17:33There is a payment that was ran on the 29th of April and it went through and was posted on the 4th of May. I sent screen shots of payments from March until June. March payment ran on the 31st posted on and went through 3 April. April payment posted 29 April posted and went through on 4 May. May payment ran on 1 June posted and went through TWICE. Where was payment missed I have emailed these screen shots and 3 months statement today twice. So you are saying my statements are lying. Tomorrow I am sending an email to consumer complaints with my proof that you have ignored and all the emails with this proof sent to you as well.
AVDM
Abigail Van Der Merwe's update06 Jun 2023, 17:33
Reviewer Update
There is a payment that was ran on the 29th of April and it went through and was posted on the 4th of May. I sent screen shots of payments from March until June. March payment ran on the 31st posted on and went through 3 April. April payment posted 29 April posted and went through on 4 May. May payment ran on 1 June posted and went through TWICE. Where was payment missed I have emailed these screen shots and 3 months statement today twice. So you are saying my statements are lying. Tomorrow I am sending an email to consumer complaints with my proof that you have ignored and all the emails with this proof sent to you as well.
AVDM
Abigail Van Der Merwe's updateReviewer Update
06 Jun 2023, 18:05I will email it now.
AVDM
Abigail Van Der Merwe's update06 Jun 2023, 18:05
Reviewer Update
I will email it now.
AVDM
Abigail Van Der Merwe's updateReviewer Update
06 Jun 2023, 18:52My payment date has been set for the 25th of each month since October last year. There was a payment that was ran on the 31st of March and posted and went through on the 3rd of April. That was for March. There was a payment that was ran on the 29th of April that was posted and went through on the 3rd of May that was for April. Then Rain ran two payments on the 1st of June that was posted and went through on the 4th of June. Again where was the payment missed. I have provided the screen shots and the bank statements. I have explained it. Any person with common sense can see this. It doesn't take a financial manager to see a mistake was made. From March to May four payments were deducted that can clearly be seen and proved. March to May is only three months. Clearly Rain doen't want to refund me. I am tired of reasoning and begging. I am going to lodge a complaint with my pop and my bank statements with all the different email trails and messages that show I have provided sufficient prove that I was over charged by Rain to the consumer complaints board. Your company is dishonest and should properly be investigated. I have lost all respect and trust in your company.
AVDM
Abigail Van Der Merwe's update06 Jun 2023, 18:52
Reviewer Update
My payment date has been set for the 25th of each month since October last year. There was a payment that was ran on the 31st of March and posted and went through on the 3rd of April. That was for March. There was a payment that was ran on the 29th of April that was posted and went through on the 3rd of May that was for April. Then Rain ran two payments on the 1st of June that was posted and went through on the 4th of June. Again where was the payment missed. I have provided the screen shots and the bank statements. I have explained it. Any person with common sense can see this. It doesn't take a financial manager to see a mistake was made. From March to May four payments were deducted that can clearly be seen and proved. March to May is only three months. Clearly Rain doen't want to refund me. I am tired of reasoning and begging. I am going to lodge a complaint with my pop and my bank statements with all the different email trails and messages that show I have provided sufficient prove that I was over charged by Rain to the consumer complaints board. Your company is dishonest and should properly be investigated. I have lost all respect and trust in your company.