REFUND PROBLEMS- NO CUSTOMER SERVICE

RAIN WILL NOT REFUND YOUR MONEY BEWARE......

I have paid R479 on 25th November for the 4G, then on 30th November paid R 510.94 for the 5G which I cancelled the 5G on the 3rd Dec because it performed worse than our . You guys took very long to attend to my query and my cancellation was processed late, all the proof is attached including all your consultants who claimed to attend to my query. and now in December I supposedly had to pay R 648.97. Where is my 5G credit for the cancellation and why do I get charged R 648.97? Please don't get your consultants to get back to me with different reference numbers because all they do is act like they have actioned and closed the query but I am still waiting for my refund. On the 1st Feb my account will be due for payment which I will not be doing. Its time to find another service provider.

Ronelle Pillay (rain CeC)

22 Jan 2021, 15:35 SAST

Request #*** "Web-Billing ...." was closed and merged into this request. Last comment in request #***:

Katlego T (rain CeC)

06 Jan 2021, 10:18 SAST

Request #*** "Web-Orders : ***" was closed and merged into this request. Last comment in request #***:

Name: Lebo Order No: ***. How many times do I need to complain before someone cancel the stupid 5G and credits my account

Osiame Ramofolo (rain CeC)

13 Dec 2020, 12:19 SAST

Hi,

Your collection has been logged with our courier partner RAM, reference number: RAIN08-***0

Osiame Ramofolo (rain CeC)

11 Dec 2020, 10:02 SAST

Request #*** "Web-CancelSIM ***" was closed and merged into this request. Last comment in request #***:

Hi

The connection is unstable, the 4G performed better.

Immediate cancelation please.

My address is ....

Regards,

Lebo

Sent from Yahoo Mail on Android

Osiame Ramofolo (rain CeC)

11 Dec 2020, 10:00 SAST

Request #*** "Phone Call To: Caller ***" was closed and merged into this request. Last comment in request #***:

Phone Call To: Caller ***

On Saturday, December 5, 2020, 07:33:01 PM GMT+2, Lebo wrote:

Hi

The connection is unstable, the 4G performed better.

Immediate cancelation please.

My address is

Regards,

Lebo

Sent from Yahoo Mail on Android

On Sat, 5 Dec 2020 at 15:39, rain Customer Support <***> wrote: ##- Please type your reply above this line -## Your request (***) has been updated. To add additional comments, reply to this email or click the link below: https://support.rain.co.za/hc/requests/***

Marvin Williams (rain CeC)

05 Dec 2020, 15:39 SAST

Hi

Hope this finds you well.

I would like to apologize for any inconvenience caused..

Please advise on the reason for cancellation?

Is this an immediate or scheduled cancellation for month-end?

Can you please provide me with your address for collection of the device once cancelled?

Once the service is cancelled a request is sent to our courier partner to collect the device. Logistics will then ensure that all components are included in the packaging when received and test the device as well. If there is any damage to the device physically, you may be required to pay for it.

Once again please accept our apologies & thank you for your support and understanding.

Regards

Lebo

03 Dec 2020, 17:13 SAST

Name: Lebo This email is a service from rain CeC. Delivered by Zendesk [KZVL7K-KGEP]