Refund- Poor Service

All I've experienced with Rain is bad service. They DO NOT care about the customer! I requested a refund after they cancelled my subscription immediately even though I requested that the cancellation would take place at the end of the month. Bare in mind that I'm cancelling due to poor service in the first place. Now no one can answer me on when I will get my refund and no one knows what I'm talking about. I would like someone from Rain to URGENTLY let me know what is going on and why you cannot proceed with my refund after I have followed all your requests! I have sent through my details, I have returned the router, I have even made numerous follow-up calls and emails on my expense.