MM
Mpho M
1 reviews | Active since Dec 2020
19 May 2022, 08:50
Refund policy shoud be reinstated
I have not had any 5G network for a couple of days during the last 2 weeks. Why do you not offer refunds? I have now had to use my own money after paying you to go and buy data from a different ISP.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
19 May 2022, 08:55Hi Mpho
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply19 May 2022, 08:55
Official
Hi Mpho
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
MM
Mpho M's updateReviewer Update
19 May 2022, 16:19Please, nje, hold off on the Apologies.
I need the internet, not your apologies. Since tuesday I have had no internet, not sure what the response above is suppose to accomplish.
I need the internet, not your apologies. Since tuesday I have had no internet, not sure what the response above is suppose to accomplish.
MM
Mpho M's update19 May 2022, 16:19
Reviewer Update
Please, nje, hold off on the Apologies.
I need the internet, not your apologies. Since tuesday I have had no internet, not sure what the response above is suppose to accomplish.
I need the internet, not your apologies. Since tuesday I have had no internet, not sure what the response above is suppose to accomplish.
MM
Mpho M's updateReviewer Update
23 May 2022, 09:00Not sure why you couldn't reach me. The network returned Last Night at 10pm and I hope it will stay on longer this time around. Thanks for ur help
MM
Mpho M's update23 May 2022, 09:00
Reviewer Update
Not sure why you couldn't reach me. The network returned Last Night at 10pm and I hope it will stay on longer this time around. Thanks for ur help
MM
Mpho M's updateReviewer Update
23 May 2022, 11:04That was short-lived, it is down again. I need to understand if this is a perminent issue and if I should start looking for a different ISP. Please contact me on the same number.
MM
Mpho M's update23 May 2022, 11:04
Reviewer Update
That was short-lived, it is down again. I need to understand if this is a perminent issue and if I should start looking for a different ISP. Please contact me on the same number.
MM
Mpho M's updateReviewer Update
24 May 2022, 10:49Have they explained what is the issue and why has this been going on for over 2 weeks now?
When will it be resolved?
What are we suppose to do when we are left without internet for this long period?
Have we just lost our payment for the month of May?
When will it be resolved?
What are we suppose to do when we are left without internet for this long period?
Have we just lost our payment for the month of May?
MM
Mpho M's update24 May 2022, 10:49
Reviewer Update
Have they explained what is the issue and why has this been going on for over 2 weeks now?
When will it be resolved?
What are we suppose to do when we are left without internet for this long period?
Have we just lost our payment for the month of May?
When will it be resolved?
What are we suppose to do when we are left without internet for this long period?
Have we just lost our payment for the month of May?