REFUND PLEASE

Very annoyed and frustrated. I regret taking up your product. I received the Router in July. it never worked at all, I did get connection only when I Have called to complain about the connection(that's soo uncalled for). One of the any agents that I have spoken to ,told me that I am very far from the Tower that should be connecting, Then I asked so What now? Why would a government Wi-Fi work better than what we pay for 'privately'?

Not to go any further. I requested for a refund beginning of August by then I had already switched off the router completely meaning I haven't used the Router for August months. I called a told the agent I want to pay for what I have used nothing else. I need my money back take only what I have use and give me the rest of my money please, I beg you.

We are now in month October , the router was collected on 18 August Friday morning. I don't know what should I do anymore. No one is taking my calls.

and I am very tired of being told 'we are sorry for the inconvenience' this has become beyond inconvenience. Being told that your refund will be transferred to your account in the next following 2 to 5 days. I don't want to hear that anymore.

Can I PLEASE BE ASSISTED. SO THAT I CAN JUST LEAVE YOU GUYS ALONE AND NOT BOTHER ANYMORE!