REFUND NOW

If I could I would give a zero star, I am expecting a refund of R1807.75 as this is the money that was deducted after I had cancelled the subscription in February 2024 on the 22nd. Reference for the cancellation is : ***4 and ***8. Which were both not actioned, I understood the notice fee from the website that I paid on the 25th of February, Your staff does not action cancellation emails and I had stated that I was happy with the service, I just did not need it anymore as I had explained to your agents. I have paid my notice fee and it is not my problem that your agents did not action it and close the devices. Below is a screenshot of the account and it is still active after I had clearly stated that I do not want it anymore, I am not liable for your agents are not doing their jobs, The email from Tiny (***) that I had spoken to on the 28th of May confirms that the service has been cancelled and I will be refunded yet I was debited again on Saturday and this morning. I sent a follow up email asking why are the accounts still active on the 29th of May, as I noticed that the things are still active Reference Number: ***4, I am not going to change my bank cards for R150.00 just because you guys are negligent and did not do your jobs. Please note that I was WILLING to wait for the device to be collected then refunded as I understood procedures but your neglect for not cancelling the services immediately and a debit on a date that is not even the correct billing date is making me furious. I want my money today. I was not drunk or high when i made the cancellation request. Please give me my money by the close of business today as I do no have money to go home from work and my kids do not have lunch boxes for tomorrow. Proof that I have been debited my last R600, that I had to go borrow from ppl i dont speak to because you guys are debiting ********ly. I want my money today