Refund Not Processed – Account Debited Again

I disagree with your explanation. The billing cycle should have been completed on the 25th as originally scheduled. If I changed the payment date to the 1st, then that change should have app**** to the next cycle not retroactively triggered a debit on a date I never selected or agreed to. That’s not how billing logic or customer consent works. You cannot simply decide to charge me on a new date without clear communication or confirmation. This feels like a breach of trust and a disregard for customer control over their own accounts. I am requesting a full refund of the amount debited. I will also be reverting the payment date back to the 25th via the app to avoid further confusion but that does not excuse what has already happened.

Please escalate this matter. I expect a resolution not another generic response.

Now I have cancelled my rain and need my amount to be refunded. Thank you