SG
Sindile G
1 reviews | Active since Aug 2015
14 Mar 2024, 10:58
Refund not paid
Last week, I registered my complaint about the double deduction. The representative I spoke with assured me they would promptly refund my money. It has now been a full week since our conversation, and I have yet to receive the refund. I want to stress the urgency of this matter, particularly since the deduction included my transport fee. Why should I bear the consequences of your error? Please process my money today. I gave all the required details for a smooth process.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Mar 2024, 11:06Hi Sindile Gqaji,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply14 Mar 2024, 11:06
Official
Hi Sindile Gqaji,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SG
Sindile G's updateReviewer Update
14 Mar 2024, 12:08What Invoice? Do you mean the February invoice due to be paid on 25 March 2024?
The lady I spoke to last week, promised me I would get my refund.
The lady I spoke to last week, promised me I would get my refund.
SG
Sindile G's update14 Mar 2024, 12:08
Reviewer Update
What Invoice? Do you mean the February invoice due to be paid on 25 March 2024?
The lady I spoke to last week, promised me I would get my refund.
The lady I spoke to last week, promised me I would get my refund.
SG
I am escalating this matter as it may seem insignificant, but it signifies a breach of our contractual agreement.
Sindile G's updateReviewer Update
14 Mar 2024, 12:20This constitutes a breach of contract. According to the terms outlined in our agreement, the February invoice is due and payable on 25 March. By paying the invoice in advance without prior written agreement, you have disregarded the contract terms.
I am escalating this matter as it may seem insignificant, but it signifies a breach of our contractual agreement.
SG
Sindile G's update14 Mar 2024, 12:20
Reviewer Update
This constitutes a breach of contract. According to the terms outlined in our agreement, the February invoice is due and payable on 25 March. By paying the invoice in advance without prior written agreement, you have disregarded the contract terms.
I am escalating this matter as it may seem insignificant, but it signifies a breach of our contractual agreement.