Refund not being processed.

Honestly experiencing the worst service from Rain. A debit order was scheduled on my account, and I do not have any products with them. When I phoned them they said that it might be a double billing issue, which was then found not to be the issue. Yesterday was the 10th working day for the refund to be processed from their side to me. When I phoned them on Friday, they said that they would get back to me, which they once again did not do. Yesterday, I contacted them again after multiple emails sent to them in the past 2 weeks for an update and they promised that a supervisor would get back to me. Once again they did not, and I had to reach out to them for an answer. Honestly feel that I am being *******ed and this money was meant for my medical aid debit order to go off, which I had to borrow from someone else. The seriousness of this issue is not taken up by them and they do not actually care to help me. I am 36 weeks pregnant and I can not afford to go through all of this stress at the moment, neither can I afford to skip my medical aid payments for ***** against my name by a company that does not care to assist me with the issue.

Highly recommend that people stay away from them.