Refund needed

Good day,

You charged me R1137 which i made a payment on the 26.06.2025 of R1240 prior that i had an PTP arrangement where i paid initially R100 thereafter you deducted R506.29 from my account. That is the refund i am talking about

The R506.29 was deducted on the 30.07.2025 from my account. I have the proof from my bank statement indicating the deduction by RAIN.

And please explain how did we get to the PTP for which month is that money for

please answer me, what is the PTP amount for as i have never missed a payment. I understand the payment of R1214 on the 26.06.2025 was for both May and June, so what is the R1137 amount for. I will resend the bank statement again to the very same email where i got no response

The PTP amount where is it coming for?

i have logged in on RainGo, it shows exactly what i have been telling you. Please attend to my matter urgently nor me or you can account for this R1113 that you charged where i have paid R606 towards already

Rain wifi company still has not sorted my query, its been more than 2 weeks now calling speaking to different agencies, where they were all telling me different stories with no solution. All i want is to know how did they come up with R1113 that they are charging for, i ended up paying R606 towards a charge that can not be explained or located. I have provided evidence of all the payments to my account yet im charged this amount with no proper explanation. All i need is my refund back