REFUND ISSUES!

I bought RAIN over the internet on the 29th July 2022 for a friend of mine. At delivery the NEXT DAY, I was told that I had to be present with my ID for delivery. I explained that I ordered it on behalf of a friend who is at the delivery address. I was informed I had to cancel the order and re-create a profile for my friend for a correct delivery. 5 agents phoned me and explained to me and said I had to cancel the order and they will refund within 7 working days. More or less the 2nd of July an agent call to say they want my bank details to do an EFT. I gave him my banking details. I was told - 7 working days. The 11th I phoned, to be told it was with accounts but a call will be escalated. TODAY I phoned again, the same was told. I expressed my absolute disappointment - having to wait ANOTHER 7 days, and yet, they want me to re-order with them??? I was phoned by an agent to advise the refund was rejected and whether I have another bank account. I once again gave my alternative banking details, to be told - ANOTHER 7 days!! Nobody came back to me prior to advise of the rejection of my payment. Having to wait ANOTHER 7 days and most probably a debit order that will go through which I will then have to try and STOP or wait another month, having to phone all the time and get them to reverse!! Totally not acceptable.