Refund issues

I AM HIGHLY DISAPPOINTED WITH THE SERVICE RAIN HAS GIVEN ME, ALL THEY'VE BEEN DOING IS TELLING ME LIES WEEK AFTER WEEK ABOUT REFUNDING MY MONEY. FIRSTLY THE LADY THAT I HAD SPOKEN TO TOLD ME THEY HAVE 5G COVERAGE IN MY AREA BUT WHEN WE GOT THE WIFI IT WASN'T WORKING ,I REQUESTED THAT THE GUYS FROM RAM COME AND COLLECT IT AND GIVE ME A REFUND AND IVE BEEN WAITING FOR MY MONEY SINCE 06/05/2021 AND THEY'VE BEEN TELLING ME ABOUT A 24/48 HOUR TURNAROUND TIME SINCE.IM REALLY DISSAPOINTED IN THIS POOR SERVICE AND I WANT MY MONEY BACK TODAY!!