Refund grievance

Item: Rain
Rating: 1
Author: Jeffrey M

I have an amount of R499 that needs to be refunded as I have cancelled 5G for 2 months now, every time you call in, the agents tells it was escalated and they will escalate it too to their billing department I have so many references but still nothing happens, I don't know what to do when you ask for their supervisor they tell you they not available, I am tired now RAIN can I just have my refund.

Helpful (0)

Replies (2)

Rain's replyOfficial

05 Jul 2022, 15:03

Hi Jeffrey

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Rain's reply05 Jul 2022, 15:03

Official

Hi Jeffrey

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.

Jeffrey M's updateReviewer Update

05 Jul 2022, 15:16

I even though I still use your service, I no longer have trust and confidence in your administrative functions but will see

Jeffrey M's update05 Jul 2022, 15:16

Reviewer Update

I even though I still use your service, I no longer have trust and confidence in your administrative functions but will see