CO
Chantal O
1 reviews | Active since Jan 2021
14 Jan 2025, 09:46
Refund for no service for months
I have been complaining about no internet for the last 7 months. Eventually rain sent their technitian wit a newer router where he informed me that the first routers were all giving problems. So for months, Rain took off my subscriptions for no service. I have logged queries requesting a refund, but they just blatantly ignore.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Jan 2025, 10:20Hi Chantal O
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply14 Jan 2025, 10:20
Official
Hi Chantal O
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CO
Chantal O's updateReviewer Update
14 Jan 2025, 11:33Well, thank you for you call Tina. Informing me that Rain will not be refunding me for dow time due to their inferior routers. Their technitian told me that the routers are the main issue. You will pay for the service provided, even though you had months of downtime due to the router. I do not need an automated reply Rain. I will take this up with the Consumer Board. Anyone else out there, go change your bank card...not your account number, so they can't deduct your subscription for no internet.
CO
Chantal O's update14 Jan 2025, 11:33
Reviewer Update
Well, thank you for you call Tina. Informing me that Rain will not be refunding me for dow time due to their inferior routers. Their technitian told me that the routers are the main issue. You will pay for the service provided, even though you had months of downtime due to the router. I do not need an automated reply Rain. I will take this up with the Consumer Board. Anyone else out there, go change your bank card...not your account number, so they can't deduct your subscription for no internet.
CO
Chantal O's updateReviewer Update
14 Jan 2025, 11:41Yoir invoices are incorrect as I have sceenshots to prove the 3 minutes on and 15minutes off. For months! Rain chose to ignore.
CO
Chantal O's update14 Jan 2025, 11:41
Reviewer Update
Yoir invoices are incorrect as I have sceenshots to prove the 3 minutes on and 15minutes off. For months! Rain chose to ignore.