Refund for extra debits.

This company took 3 payments from my bank this month R250 on the 1st which is my usual payment then R250 and R370 on the 15th March.

I've tried to call them and was promised a call back which they failed to do. I had to keep calling them and each time i had to deal with a consultant that no customer service skills.

Eventually I managed to get someone to assist me effectively and promised feedback on the 18th March but failed to do so. I was also promised a refund within 7days but i doubt I'll get my refund in that time. Because i have not heard from them since then.

Rain promises big things but just keep failing to deliver from internet connection to customer service.

Contact them is as difficult as getting an i.d with home affairs.