Refund

Good day, Trust you are well.

I cancelled with rain in November 2025, delivered the Wifi Router at their branch, however they been debiting my account. I sent whatsapp comms emails keep being told my matter is being addressed urgently, no feedback to date.

I kindly request that my refund be processed urgently and confirmed today. I am extremely concerned about the deductions that have continued to be processed on my account despite the service being cancelled. The Wi-Fi router was returned to your branch in November 2025, as required. Therefore, it is unacceptable that I was subsequently charged R960 for a router that I do not have in my possession. In addition, the following debits were processed on my account after the cancellation: January: Three debits of R364, as well as an additional R960 February: R364 and R960 These deductions are incorrect and need to be rectified immediately.

Please confirm once the refund has been processed and provide a breakdown of the amounts being refunded. Your urgent assistance in resolving this matter would be greatly appreciated.