VG
Vernon G
1 reviews | Active since Jul 2024
15 Sept 2025, 15:29
REFUND
Horrible service once again from Rain. The monthly contracts were canceled and the account was still debited. I have been logging cases and trying to escalate for 2 weeks with no feedback and the Chatbot is entirely useless.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Sept 2025, 16:12Hi Vernon,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Sept 2025, 16:12
Official
Hi Vernon,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
VG
Vernon G's updateReviewer Update
15 Sept 2025, 17:11Every subscription that was held with Rain was paid upfront which is why I requested invoices from inception with the Chatbot which conveniently couldn't provide them. I am due a refund of R1 214 for the two canceled subscriptions and I will not release the two devices for collection until this is received. Should it not be processed within this week I will be contacting the ombudsman and recovering my loss from the s****ping sale of all 3 devices currently in my possession as well as reversing any and all debits prior and canceling the cards listed with Rain. I have had enough of the horrible customer service and I will not be taken advantage of.
VG
Vernon G's update15 Sept 2025, 17:11
Reviewer Update
Every subscription that was held with Rain was paid upfront which is why I requested invoices from inception with the Chatbot which conveniently couldn't provide them. I am due a refund of R1 214 for the two canceled subscriptions and I will not release the two devices for collection until this is received. Should it not be processed within this week I will be contacting the ombudsman and recovering my loss from the s****ping sale of all 3 devices currently in my possession as well as reversing any and all debits prior and canceling the cards listed with Rain. I have had enough of the horrible customer service and I will not be taken advantage of.