REFUND!

Rain, I've had enough of your incompetence! I've been patient and cooperative, but it's been a disaster. First, I get a call saying my account is "lucky" and my plan will be upgraded, but it's all been a lie. The new modem you sent is a lemon, and your team can't even fix the problems. You cancel my old plan without my permission and then send me the same faulty modem twice! Your promises mean nothing, and your customer service is abysmal. You're quick to take my money but can't deliver on your promises. I demand you take back this useless modem and refund me. How many times must I repeat myself and say that the device does not work, and using common sense, how can you send the same router three times if it did not work the other two times??!!