REFUND AND COLLECTION OF ROUTER

I had ordered a router sometime in September, it got delivered on the 23rd of September 2022, however I had to cancel my order as my fibre was sorted. Same day my router was delivered, I sent an email asking that someone come collect it as per their T's and C's I was going to get a refund as I had not made use of the device. To date I have not been refunded nor has anyone come to collect the device. Please can I get a refund and for the router to be collected because this is not on. Ref ***.