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Patrick O

1 reviews | Active since Jun 2025

02 Jun 2025, 22:01

Refund ****

I recently decided to cancel my membership. Before cancelling I called to find out if there’s any cancellation fees or any additional amounts to pay .

I was told I would need to cancel before the end of the month and I would only be charged the amount for the month of the last usage. And that I could request a call to cancel my account.

After the call I consulted and requested a cancellation and a call back I requested 3x and got 3 different reference numbers

After waiting 3 days for a a call back ? I eventually called and they told me someone would call me to cancel the account by the end of the day , again nobody called me back !

Then 2 days later I called again an insisted they cancel the account . When they eventually did I also paid my last usage payment.

Then on the next month they charged me again and when I called ? The lady refused to give me a refund and gave me some ***** explanation after I told her I was double charged .

I hung up and called again and the another person I spoke to tried to give me the runaround again but eventually agreed to send a request for the refund and that I would only get a confirmation email for a refund the next day .

The next day I don’t get an email and when I call , I’m told I can’t get my refund until they get their router but that’s not what the consultant told me the day before .

Every time I call it’s a different story and nobody wants to confirm my refund request and no emails is being sent for a refund or to come and collect their router .

@rain South Africa ?? Why are you ****ming of my money ??

0
Replies (7)
Rain
Rain's reply03 Jun 2025, 07:16
Official
Hi Patrick O,

Thank you for bringing this to our attention. we're sorry to hear this has been your experience.

We're looking into the refund query; we will be in touch to further assist.

Regards,
rain.
PO
Patrick O's update03 Jun 2025, 09:19
Reviewer Update
I was told to cancel before my billing date or before the end of May and I would only be billed my may subscription and nothing else as per your consultants , I called on the 21st to verify this and sent 3 requests to cancel on the 21st of may and I’ve got all the reference numbers to prove it . Then on the 23rd I called again to request a cancellation and your consultants told me I would get a call back and nobody called to process the cancellation.

I did my part before my payment period but nobody processed it in time on your end ?? So why are you *****ing from your customers ??

So I called again on the 1st and I was promised a refund from your consultants and I was given a reference number ***4 . And promised an email to confirm this but no email has been sent out .

And now when I call again , I can’t get my refund until you receive your router !! Nothing in the site says I have to pay I can get my money back !!

Why are you lying and misinforming your customers. I waited for 3 days for a call back !! Sent multiple requests for cancellation and even called but was not assisted , and that is before my payment date . So why are you making your delay my fault ??? And on top of that I’ve got it on record where your consultant says I only needed to pay once and I did and you double charge me but refuse to give me a refund ???
PO
Patrick O's update03 Jun 2025, 11:31
Reviewer Update
Are you confirming that you will refund me when the router is collected . Yes or no ! ? That’s all I want to know
PO
Patrick O's update03 Jun 2025, 13:23
Reviewer Update
I have done that .

So what’s next ?
PO
Patrick O's update05 Jun 2025, 10:07
Reviewer Update
If anyone is choosing to use rain ? I would advise nobody to ever use it . The network is horrific . I called to get an explanation on what are the procedures to cancel , I was given lies and stories and these people have ****** from me after their consultant **** to me and every time I call ? They hang up the call !!

Rain is **** !! Horrific WiFi and on top of that your constituents lie to people and then proceed to act like they didn’t lie !! If I could give yall 0 stars I would ! 0% helpful and no sense of justice.

I highly highly would not recommend these guys
PO
Patrick O's update06 Jun 2025, 13:53
Reviewer Update
But when I signed up it was a month to month subscription. The first month I signed up I paid the full amount and not the next month but now I’m “ post paid “ you guys are ****ming your clients and it’s not right
PO
Patrick O's update12 Jun 2025, 16:03
Reviewer Update
Your consultants **** to me . Told me I only had one payment to do and advised me wrongly , I’ve got the recordings . You guys won’t take accountability. You chose to ***** from me and then give me some bull**** stories !! Your consultants promised to refund me as soon as you got your router , one of them said it would be processed and then you guys go back on your word and give me some bull**** story !!

My first month with rain I paid for that month so how is that I’m behind on payments . To cover your tracks you’ve even blocked me viewing my receipts advise for anyone ? Don’t use rain , they lie and cheat their customers