Refund

Cancelled my order with an agent over the phone on the 17th of May as I lost my ID while we were moving house and was told a refund would be processed. Followed up with another phone call on the 27th of May and was told that they would do a follow up and a manager would call me back. I followed up again 4 days ago on one of the emails that they sent me and still ni response. Sort this out ASAP!