REFUND

I WAS SOLD A 5G WIFI DEAL WHICH DOES NOT PICK UP IN MY AREA, I CALLED TO CANCEL THE PACKAGE AND THE ROUTER WAS PICKED UP, I WAS DEBITED TWICE FOR SERVICES THAT I DID NOT USE, I HAVE BEEN CALLING RAIN EVERYDAY EVER SINCE AND THEY HAVE NOT REFUNDED ME TO DATE. THIS SITUATION NOW SEEMS TO BE MY FAULT AND HAVE TO KEEP FOLLOWING UP REGARDING MY REFUND AND I KEEP BEEN TOLD IT WILL BE PROCESSED. THIS IS REALLY UNACCEPTABLE SERVICE. I DO NOT RECOMMEND ANYBODY DOING BUSINESS WITH RAIN AS THEIR PROCESS IS VERY UNPROFESSIONAL.