Refund

I am writing to express my deep dissatisfaction with the service I have received from Rain. On 18 July, I made a manual payment to a Nedbank account after receiving both SMS and WhatsApp communications from Rain indicating that I could pay my account in advance.

Despite this, Rain debited my account on 21 July and again on 23 July—without authorization. Only one of these debits has been refunded. I have been contacting your support team repeatedly since July, yet I have received no resolution. Each time I call, I am instructed to submit proof of payment and my bank statements, which I have done on multiple occasions, but my refund has still not been processed.

I find this unacceptable. Not only has my account been charged ********ly, but the lack of follow-up, communication, and accountability is extremely frustrating. I must question why Rain would send messages promoting advance payment if you are unable to locate and allocate such payments correctly.

I request that the outstanding amount be refunded to me immediately. If this matter is not resolved I will be left with no choice but to cancel my subscription and escalate this complaint to the relevant consumer protection authorities.