Refund

So rain responded so quickly saying they on it and that the tower goes off in loadshedding and their usual sorry for the inconvenience...but nothing about my refund and no manger has phoned me...that part they just blatantly forgot about..why they reply privately is beyond me..

Rain consultant contacted me on the 16th and said he will contact me at 10 the same day, it's the 24th he still has phoned me ja neh

Imagine rain really got a nerve they phone me about a week ago promising to process my refund but still nothing.also they said they will put a generator in our area nothing....to top it all off I received a SMS that they will be increasing my installment from 699 to 734 it's only my first month...they didn't even give me a chance to enjoy the internet cause their towers go off when it is loadshedding and we have been off most of the day in the month....wow what a *******....what a nerve they got really....I am beginning to think I should just stay with Telkom that I have currently

While u escalating, soma escalate the question that I asked the consultant, is rain going to refund me for all the time their towers are off during loadshedding as they quick to charge me the full amount while not providing me with a service. Also are they really going to increase my premium when I just started and the amount that was told to me was r699 so filter out what u want to answer...answer all the questions

I just started with u guys how can increase immediately. I would understand if u increased after a year not a month...also then I can't pay for the entire month of it's easy for u so that then I can too ..please escalate my matter to the ceo

What has that got to do with me.....please escalate this matter to the CEO what put of the sentence are u that is responding not understanding

Escalate the matter man stop wasting my time

Cause u not understanding and u quite irritating

I am going to say it again please escalate this matter to the CEO or do u want me to use another language in order for you to understand

I am going to say it again please escalate this matter to the CEO or do u want me to use another language in order for you to understand

Finally

I wonder if rain is waiting for loadshedding to sort out my problem....all I can say is wait no further do what u need to do cause loadshedding is here to stay...just today I am off 3 times, for 2hours, meaning for 6hours I won't have internet. I am waiting for the CEO

Not my business that is rains business to sort out

Please read to understand. Escalate the matter to the CEO man my goodness me

Mean what, installation of what

Ok thank you

Your tower has been escalated to the networks department for the installation of backup batteries, and have been added to the list for scheduling.

So this was sent on the 6th but no movement

Once again please tell the CEO to phone me man cause they will take their full amount without fail

Same old same old just do what u need to do and escalate the matter cause I am having to pay two internet's due to rain not being able to provide a proper service

That was for my refund as far as I was told

That was for last month it's already a new month

Thank u now just for them to come and install the batteries so I can cancel my second internet

Still waiting for the batteries to come to the tower....but I am still paying for a internet that I don't get joy of.....R739 is no joke to come on holiday in the eastern cape also on top of it and be told that there is nothing they can do as eastern cape doesn't have 5g and neither can they accommodate me to change it to 4g till I get back from the holiday....oh my ....utterly disgusted in this internet ...easier said then done when your child has no internet to keep her busy wow..the most pathetic service ever....I wish the CEO wants to phone me

**** response where is the CEO why is he/she missing while eating my money

Please stop working on my nerves and ask the CEO to phone me as my money can't just be eaten like this

I want my money as well and the CEO to phone me what dont u's understand I will be back in January....how do I get 4g where I currently am

What are the 3rd party vendors

What documents do I need to activate