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Simone S
1 reviews | Active since Oct 2019
13 Mar 2023, 12:09
Reference Number: ***
on the 25/02/2023 Rain deducted 3x R529 from my account instead of 1, I tried calling but could not get through but i send an email and i got Reference Number: ***. Of which rain took long to respond and i reversed the 2payments, on the 01/03/2023 I got feedback from rain stating they made an error and they were only suppose to take for 2 invoices, but on that same rain took again 3x R529 from my account and paid the one back on the 02/03/2023
I rep**** to to email asking why this was done without any communication send out to me and till to this day I have not received any feedback.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
13 Mar 2023, 12:21Hi Simone.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply13 Mar 2023, 12:21
Official
Hi Simone.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Simone S's updateReviewer Update
13 Mar 2023, 12:48for the past 2+ years I've been paying the previous month the following and it was never a problem now all of a sudden you just and decide to it without send me any message or arrange to find out if it is possoble for this to be done, in total you took 6x payments from my account of which i had to reverse 2 and you refunded only 1, I can forward you my bank statement as proof of this.
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Simone S's update13 Mar 2023, 12:48
Reviewer Update
for the past 2+ years I've been paying the previous month the following and it was never a problem now all of a sudden you just and decide to it without send me any message or arrange to find out if it is possoble for this to be done, in total you took 6x payments from my account of which i had to reverse 2 and you refunded only 1, I can forward you my bank statement as proof of this.
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Simone S's updateReviewer Update
13 Mar 2023, 13:41my connectivity was off from the 26/12/2022 until the 25/01/2023 so basically im paying for the time you have disconnected me?
Like i said 6x payments was decucted from my account off which 2 i reversed and 1 you refunded meaning you still took 3payments.
Like i said 6x payments was decucted from my account off which 2 i reversed and 1 you refunded meaning you still took 3payments.
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Simone S's update13 Mar 2023, 13:41
Reviewer Update
my connectivity was off from the 26/12/2022 until the 25/01/2023 so basically im paying for the time you have disconnected me?
Like i said 6x payments was decucted from my account off which 2 i reversed and 1 you refunded meaning you still took 3payments.
Like i said 6x payments was decucted from my account off which 2 i reversed and 1 you refunded meaning you still took 3payments.
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Simone S's updateReviewer Update
13 Mar 2023, 14:43But you disconnected me for a full month and still I must pay for it. I was December i connected from the 1/12/2022-until the 26/12/2023 and than i got cut off for the remainder of the month than in January off disconnected from the 01/01/2023 until the 25/01/2023 you deducted on the R529 than only i got reconnected. why must i pay for a service i did not get. you switched me completely from the ***.
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Simone S's update13 Mar 2023, 14:43
Reviewer Update
But you disconnected me for a full month and still I must pay for it. I was December i connected from the 1/12/2022-until the 26/12/2023 and than i got cut off for the remainder of the month than in January off disconnected from the 01/01/2023 until the 25/01/2023 you deducted on the R529 than only i got reconnected. why must i pay for a service i did not get. you switched me completely from the ***.
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Simone S's updateReviewer Update
13 Mar 2023, 14:47normally if i have not made a payment you would diconnect me and do a pro-rata for the days I have used it.
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Simone S's update13 Mar 2023, 14:47
Reviewer Update
normally if i have not made a payment you would diconnect me and do a pro-rata for the days I have used it.
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Simone S's updateReviewer Update
13 Mar 2023, 16:32It was off completely i had no access as it showed connected but no internet i could'nt do anything, How can you expact me to pay for a service you disconnected me from? This is daylight ******ry imagine paying R529 for 6days. Can you can kindly send me the terms and conditions that states this.
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Simone S's update13 Mar 2023, 16:32
Reviewer Update
It was off completely i had no access as it showed connected but no internet i could'nt do anything, How can you expact me to pay for a service you disconnected me from? This is daylight ******ry imagine paying R529 for 6days. Can you can kindly send me the terms and conditions that states this.
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Simone S's updateReviewer Update
13 Mar 2023, 22:06Thank you can i have the full T&C's emailed to me, and when can i expect the refund of the 1extra payment?
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Simone S's update13 Mar 2023, 22:06
Reviewer Update
Thank you can i have the full T&C's emailed to me, and when can i expect the refund of the 1extra payment?
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Simone S's updateReviewer Update
13 Mar 2023, 22:21your T&C's does not state that i will be charged during the time you suspend/discontinue my service
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Simone S's update13 Mar 2023, 22:21
Reviewer Update
your T&C's does not state that i will be charged during the time you suspend/discontinue my service
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Simone S's updateReviewer Update
14 Mar 2023, 14:01Thank you
I understand the you going to credit me for January's days i was off and what about the extra payment when will i be refunded for it.
I understand the you going to credit me for January's days i was off and what about the extra payment when will i be refunded for it.
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Simone S's update14 Mar 2023, 14:01
Reviewer Update
Thank you
I understand the you going to credit me for January's days i was off and what about the extra payment when will i be refunded for it.
I understand the you going to credit me for January's days i was off and what about the extra payment when will i be refunded for it.
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Simone S's updateReviewer Update
15 Mar 2023, 09:20Thank you
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Simone S's update15 Mar 2023, 09:20
Reviewer Update
Thank you