*** - DISGUSTINGLY POOR SERVICE.

I HAVE BEEN WITH RAIN SINCE 2020 AND FOR THE PAST 3 WEEKS , NOW GOING ON THE 4TH I HAVE BEEN EXPERIENCING ISSUES WITH MY CONNECTIVITY. I CONTACTED THEIR CALL CENTRE AND SOMEONE GAVE ME A STUPID EXCUSE ABOUT NOT HAVING DATA WHILST I PAY MONTHLY FOR UNLIMITED 4G CONNECTION. I AGAIN CONTACTED THE CALL CENTRE ON 18/04/2026 A CONSULTANT CONTACTED ME, ATTEMPTED TO HELP ME TO THE BEST OF HER ABILITIES WITH NO LUCK AND INFORMED ME THAT SHE WILL ESCALATE THE MATTER. ANOTHER CONSULTANT CONTACTED ME ON 20/04/2026 BUT COULD NOT ASSIST AND PROMISED TO CALL ME BACK. TO DATE MY ISSUE REMAINS UNRESOLVED AND CLEARLY NO-ONE AT RAIN IS WILLING TO ASSIST BUT ARE QUICK TO SEND PAYMENT REMINDERS FOR A PATHETIC SERVICE. I HAVE SPENT MORE ON PURCHASING TELKOM DATA THAN MY MONTHLY SUBSCRIPTION OF WHICH RAIN WONT EVEN REIMBURSE THAT BUT FAIL DISMALLY AT ATTEND TO THEIR CLIENTS CONCERNS. TRULY DISGUSTED ESPECIALLY AFTER BEING A LOYAL CUSTOMER.