NM
Nelly M
1 reviews | Active since Dec 2017
20 Apr 2023, 19:29
Reap off
Rain is messing up with the customers. I have been their loyal customer for year. Paying without missing a month. Because of change in salary dates I went into their website on the 13th April to change my debit order from 25th to last day of the month. It was changed successful to the 1st of each month effective 1st May. To my surprise today on the 20th my service was disconnected they day I owe. When I contact them the lady I spoke to said the system is confused because I changed my debit order date. Confused? Then the other guy said I owe because I changed d/o date so I owe from 1st to the date I changed 13th. How the hell? We are not even on the 25TH Imy normal d/o date. Their website contained no explanations on hows when changing d/o. Now they want me to pay 499 now and again on the 1/5. That's a reap off, There's a reason why I opted to have internet now they disconnected without even give me a notice. This is a real exploitation my rights as a customer. The falsification their information is misleading. I need my service to be connected as I run a business. Most people have warned me abt rain and them not respecting their customer's rights
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
20 Apr 2023, 19:37Hi Nelly
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply20 Apr 2023, 19:37
Official
Hi Nelly
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
NM
Nelly M's updateReviewer Update
20 Apr 2023, 19:39There was no disclaimer of some sort that when one changes the dates this is what will happen. That is a very important information, but I was never informed of such. Never did I get an SMS or email stating that I owe for the 13 days. Where is my right asa customer. Do you realize the negative impact this costs, financially and otherwise. This is not a right way to treat customers who pay for the service
NM
Nelly M's update20 Apr 2023, 19:39
Reviewer Update
There was no disclaimer of some sort that when one changes the dates this is what will happen. That is a very important information, but I was never informed of such. Never did I get an SMS or email stating that I owe for the 13 days. Where is my right asa customer. Do you realize the negative impact this costs, financially and otherwise. This is not a right way to treat customers who pay for the service
NM
Nelly M's updateReviewer Update
20 Apr 2023, 20:08With your reply above that will mean March service will be paid in April. So how can I pay March service mid April. I changed my d/o date on the 13april. So March paying I supposed to be going off end of April or rather the 25th as per my pay date. You cannot expect me as a customer to change my date in kid month and pay for the service mid month. Your website should have provided with such information for me to make a decision. Your consultants should have contacted me as a customer to explain this. I pay for the service , I don't go around checking the how and when's of your billing system. Debit order should go off on the 25th as normal. How can I change dates mid month and you backdate the billing. I have changed my debit order dates with lots of the companies that I have debit orders with and none of them gave me this BS I'm getting from rain. Please I need my service reconnected
NM
Nelly M's update20 Apr 2023, 20:08
Reviewer Update
With your reply above that will mean March service will be paid in April. So how can I pay March service mid April. I changed my d/o date on the 13april. So March paying I supposed to be going off end of April or rather the 25th as per my pay date. You cannot expect me as a customer to change my date in kid month and pay for the service mid month. Your website should have provided with such information for me to make a decision. Your consultants should have contacted me as a customer to explain this. I pay for the service , I don't go around checking the how and when's of your billing system. Debit order should go off on the 25th as normal. How can I change dates mid month and you backdate the billing. I have changed my debit order dates with lots of the companies that I have debit orders with and none of them gave me this BS I'm getting from rain. Please I need my service reconnected
NM
Nelly M's updateReviewer Update
21 Apr 2023, 09:34Thank you, so lets get something straight. My RAIN account is not in any "UNPAID DEBTS STATUS"? Payments will continue to be debited on the 25th of each month? My service has now been reinstated? I will have to get back to you to change the d/o that was suppose to go off on the 01/05 to the 25th of each month? Please confirm
NM
Nelly M's update21 Apr 2023, 09:34
Reviewer Update
Thank you, so lets get something straight. My RAIN account is not in any "UNPAID DEBTS STATUS"? Payments will continue to be debited on the 25th of each month? My service has now been reinstated? I will have to get back to you to change the d/o that was suppose to go off on the 01/05 to the 25th of each month? Please confirm
NM
Nelly M's updateReviewer Update
26 Apr 2023, 08:36Thank you RAIN, my service was connected the same day I lodged the complain. RAIN managed to assist with my query from the start. D/O went off on the 25th as per previous agreement and will remain on that. My query was handled with professionalism and my questions were answered professionally. RAIN website must have all important info so to avoid confusion. There only downfall we are facing currently is the network problem, its really BAD. We cannot connect to the internet. Hopefully RAIN will work on that. Thank you
NM
Nelly M's update26 Apr 2023, 08:36
Reviewer Update
Thank you RAIN, my service was connected the same day I lodged the complain. RAIN managed to assist with my query from the start. D/O went off on the 25th as per previous agreement and will remain on that. My query was handled with professionalism and my questions were answered professionally. RAIN website must have all important info so to avoid confusion. There only downfall we are facing currently is the network problem, its really BAD. We cannot connect to the internet. Hopefully RAIN will work on that. Thank you