Reap off, Agents have no customer services at all

Rain is reaping off people money paid to use my service on the 28th 0f October as I know I can pay when ever I want and I can use their service from the day I paid until that exact same date the next month.

But to my surprised I work up with no network today and they say I have to pay to use the service for November because its a month to month service, I should pay on the 1st of every month.

The 1st agent I spoke to told me that they have system glitch and they aware of the issue, they working on it, now they say I haven't pay for November.

The email they sent me.

Hi Thabang,

I hope this message finds you well.

Upon reviewing your account, I can confirm the last successful payment

2025-10-28 | 09:29 Payment CKcpbWmxHx0d4 R625

Please note that your rain service is a month to month basis fixed service rate, your billing cycle starts on the 1st of each month, and your payment due date is the 1st of every month. As of now, your bill for the month of November remains unpaid, that is the reason your account showing an overdue balance of R625.

If there is another payment, kindly provide us with proof of payment downloaded file from your online banking proving that it was debited from your bank and send it to *** .

Thank you for your prompt attention to this matter. Please let us know if you have any questions or need assistance.

Regards,

rain