Reap off

Rain is charging me R1000 on a package of R265,they even say I can't cancel until I settle the R1000. They are charging me for an invoice of a service they never provided. I don't have internet but every 2 weeks they increase the amount owing. If I can't afford a mere R250 how will I afford R1000. Worse is that you say you are a no contract Sim I still don't understand where did I sign that if I don't pay I will be charged for an invoice. The call center agent couldn't explain how I'm owing R1000 on a R265 plan. All she said was that she will escalate but no one has came back to me. Pathetic service shame from Rain