AR
AllanQii R

1 reviews | Active since Jan 2024

10 Jan 2024, 19:32

Realy bad DO NOT USE RAIN INTERNET

The most important thing to know is that they dont give 2 F's about client care i have been without internet for 3 weeks now evrytime i call i get the same answers (we are sorry sir ,i do apologize for the inconvenience, i understand your frustration) but no one is resolving my issue the told me becase i am a 4 G client they cannot send a technician out to house to resolve the issue im having .i need to be a 5 G user but i dont understand because i pay well over R1300 rand a month for all my packages i have with them i would highly recommend getting another internet provider Rain is fast to take my money but takes them 3 weeks to resolve my internet issue im having on 2 of my 3 simcards this company is a **** i would never recommend this company to anyone i will go out of my way to suggesting somone else Please dont use rain

I have had several consultants slaming the phone down while im speaking to them they put you on hold for well over an hour (on your expenses they do not buy airtime nor the data that im using while my internet is down )

But if you are 1 min late on a payment your internet gets shut off immediately

PLEASE DO NOT USE THEM EVER TAKE THE MONEY AND BUY DATA OR SAVE TO GET ANOTHER INTERNET PROVIDER PLEASE THEY ARE RUDE AND WILL NOT HELP YOU WITH ANYTHING

0
Replies (4)
Rain
Rain's reply10 Jan 2024, 19:55
Official
Hi Allan,
 
We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this ASAP.
 
Thank you, 

rain
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AllanQii R's update11 Jan 2024, 16:52
Reviewer Update
Bad service still no iternet going on for 3 weeks now the can not sort out my internet issue i still recommend anyone that is reading this to rather get a better service provider please dont use this **** of a company for anything they are literally *****ing my money and can not provide me with internet
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AllanQii R's update12 Jan 2024, 12:27
Reviewer Update
I can not belive this company they are still not abel to provide me with internet after 4 weeks now despite me leaving my router outside while it was raining because i was told my zink roof may be the problem i have been stang in thee same house for a year now this company is pathetic and a **** i canot believe these good reviews i think they are posting it themself and misleading people to think this company is good i can promise you its not i wish i can attach pictures here so i can show everyone what this company is really doing i hope somone reads this and decided not to use rain this is really a big **** they will ***** your mony and not even feel bad about it
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AllanQii R's update18 Jan 2024, 18:48
Reviewer Update
They are ******* please people dont use this internet provider at all they refuse to fix my internet refuse to give my money back and refuse to cancel my 3 simcards that i have so what can i do this place is a joke please dont let them play with your money like they are *****ing mine i beg of you guys listen to me im a client of 3 years now and this in the treatment im getting now and i have 3 contracts with them you guys just imagine what treatment a new client will get buy data or rather get another service provider