Really sad when customers just become a number bringing in money

I changed my product from 4g to 5g beginning March due to no signal in the are where the product is installed. Was advised to upgrade would be the best solution. I was also advised by the consultant that the 4g would automatically be canceled as soon as the 5G becomes active. I have sent an email on 4 April and 15 May, not received any kind of communication or feedback from RAIN side, End of April and end of May I am STILL BEING BILLED FOR THE 4G. This is not acceptable.

This morning I had to phone in again. The consultant confirmed this morning that the email of 15 May was received, but has no idea why nothing was done about it. I have forwarded the email of 4 April to *** as well.

I expect communication back from RAIN regarding this issue, and a refund of the April and May charges for the 4G account.

It is really sad when customers just become a number bringing in money. If I pay you for a service, I expect to get service. This is a huge lack from the RAIN side.

Regards.