ML
Mike L
1 reviews | Active since Nov 2018
02 Dec 2022, 09:59
Really poor service all round
Abysmal service, and hopelessly false advertising on expected internet speeds. You do a speed test on their servers and it's super fast (like 100mb) and then you do it on any of the others like fast.com or speedtest etc etc and it's maybe 5Mb.
Really poor service all round.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
02 Dec 2022, 10:32Hi Mike
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Dec 2022, 10:32
Official
Hi Mike
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's replyOfficial
02 Dec 2022, 10:34Hi Mike
Please note that when i check your profile it shows that the service is canceled.
Please note that when i check your profile it shows that the service is canceled.
Rain's reply02 Dec 2022, 10:34
Official
Hi Mike
Please note that when i check your profile it shows that the service is canceled.
Please note that when i check your profile it shows that the service is canceled.
ML
Mike L's updateReviewer Update
02 Dec 2022, 11:37Yes I cancelled it 1-2 months back, but am still getting billed.
A courier was meant to collect the rain router 2-3 weeks back but nothing ever came of that.
I also spoke on the phone with a customer services person who said they'd email me for my address, again: nothing happened.
A courier was meant to collect the rain router 2-3 weeks back but nothing ever came of that.
I also spoke on the phone with a customer services person who said they'd email me for my address, again: nothing happened.
ML
Mike L's update02 Dec 2022, 11:37
Reviewer Update
Yes I cancelled it 1-2 months back, but am still getting billed.
A courier was meant to collect the rain router 2-3 weeks back but nothing ever came of that.
I also spoke on the phone with a customer services person who said they'd email me for my address, again: nothing happened.
A courier was meant to collect the rain router 2-3 weeks back but nothing ever came of that.
I also spoke on the phone with a customer services person who said they'd email me for my address, again: nothing happened.
Rain's replyOfficial
02 Dec 2022, 12:06Please note that i have logged a collection request with the logistic department
Rain's reply02 Dec 2022, 12:06
Official
Please note that i have logged a collection request with the logistic department
ML
Mike L's updateReviewer Update
02 Dec 2022, 12:24ok, and a refund for december considering I cancelled well in advance - before I even got billed for november?
ML
Mike L's update02 Dec 2022, 12:24
Reviewer Update
ok, and a refund for december considering I cancelled well in advance - before I even got billed for november?
ML
Mike L's updateReviewer Update
02 Dec 2022, 13:041. I always got billed on the last day of the month - ie 30th november, but now i am billed in december.
2. Why has my bill gone up from R499/month to R529/month for November?
3. Why does Sept have two bills: R499 and also R133.07?
4. And mainly, why did I even pay for this service all this time with shockingly bad internet speeds. won't do that again...
2. Why has my bill gone up from R499/month to R529/month for November?
3. Why does Sept have two bills: R499 and also R133.07?
4. And mainly, why did I even pay for this service all this time with shockingly bad internet speeds. won't do that again...
ML
Mike L's update02 Dec 2022, 13:04
Reviewer Update
1. I always got billed on the last day of the month - ie 30th november, but now i am billed in december.
2. Why has my bill gone up from R499/month to R529/month for November?
3. Why does Sept have two bills: R499 and also R133.07?
4. And mainly, why did I even pay for this service all this time with shockingly bad internet speeds. won't do that again...
2. Why has my bill gone up from R499/month to R529/month for November?
3. Why does Sept have two bills: R499 and also R133.07?
4. And mainly, why did I even pay for this service all this time with shockingly bad internet speeds. won't do that again...
ML
Mike L's updateReviewer Update
02 Dec 2022, 13:31So in other words you are saying I did in fact pay up front for the services - I paid R499 for September 2021, and then again pro rata for September (R133 for part of the month) - so I don't acutally pay after the service each month - I pay and have paid up front each time.
Prove me wrong - did I pay R499 in September 2021 for that month, or for August 2021?
Prove me wrong - did I pay R499 in September 2021 for that month, or for August 2021?
ML
Mike L's update02 Dec 2022, 13:31
Reviewer Update
So in other words you are saying I did in fact pay up front for the services - I paid R499 for September 2021, and then again pro rata for September (R133 for part of the month) - so I don't acutally pay after the service each month - I pay and have paid up front each time.
Prove me wrong - did I pay R499 in September 2021 for that month, or for August 2021?
Prove me wrong - did I pay R499 in September 2021 for that month, or for August 2021?
ML
Mike L's updateReviewer Update
03 Dec 2022, 19:57On my account it say there was an invoice on October 31st, 2021...
ML
Mike L's update03 Dec 2022, 19:57
Reviewer Update
On my account it say there was an invoice on October 31st, 2021...
ML
Mike L's updateReviewer Update
05 Dec 2022, 11:09november:
30/11/2021I paid R449
September:
30/09/2021I paid R133
In addition to paying R499 for september.
but whatever. pls come pick up your router, and good luck with business in future. i have no more time to keep arguing for ever
30/11/2021I paid R449
September:
30/09/2021I paid R133
In addition to paying R499 for september.
but whatever. pls come pick up your router, and good luck with business in future. i have no more time to keep arguing for ever
ML
Mike L's update05 Dec 2022, 11:09
Reviewer Update
november:
30/11/2021I paid R449
September:
30/09/2021I paid R133
In addition to paying R499 for september.
but whatever. pls come pick up your router, and good luck with business in future. i have no more time to keep arguing for ever
30/11/2021I paid R449
September:
30/09/2021I paid R133
In addition to paying R499 for september.
but whatever. pls come pick up your router, and good luck with business in future. i have no more time to keep arguing for ever