Really frustrated with Rain SA

I am so frustrated with Rain, maybe my only option is to get another Service provider and cancel Rain. Nobody actually cares and when you call the call center you get these foreign nationals who cannot even speak English properly and when I ask them questions they hang up on me. Don't tell me to DM you as I've already done that on Facebook and no one is getting back to me. The only person who tried to help me from technical department was Wazier(I think that's her name) who managed to get me Internet for a few hours yesterday then the connection dropped at 8:15pm to 0.2Mbps😭up until now. Case no ***0, I've been with Rain since it launched and I am on the so called premium package paying R999 for nonsense. I was given an outdoor router and Rain doesn't have technicians to mount it up, I want this router changed. I work from home, my kids are doing online classes, now I pay extra to buy Telkom data just to be online.