Really disappointing Upload speeds and after service! dont bother!!!!!!

The initial service was really good, the consultant I spoke to on Sept 16th was lovely but I was DEEPLY disappointed at the ongoing service. Service was activated 20Sept 2022 after receiving the router, the courier company was great, and the initial help from Rain to activate SIM and get a signal was great but then it all went downhill from there.

The download speed reached 250mb which is awesome, BUT It loses connection and then buffers all the time AND I specifically said that I work remotely from home and needed a better and more reliable internet connection than I had with fiber and the consultant assured me that would be the case... sadly not, even though the download speed reaches 250mb there is actually no mention anywhere of the DISMAL upload speed which was a max of 4mb, so working from home, your TEAMS calls are ****, uploading documents takes ages and the signal drops all the time... I sent in a request for help, but all I got back was a reference number... no one ever came back to me, rep**** to that email again asking for assistance... again no one responded, and all I got was the same reference number. I eventually canceled the service and requested a refund on the 27th of September (7 days later) and guess what I got... A REFERENCE NUMBER and no one has gotten back to me. I went and checked my dashboard invoices... I've been billed R333 between 21-30 Sept for Vokhol service which leaves me with R666 credit ( I say nothing... ) Again tonight 6 Oct I send them an email to find out what's happening and when I will get my refund but I know they are just going to **** me out of my money, just like they did with everyone else, that's how they have survived for so long, off of everyone's initial payments. Rain, you are *****ing hard-earned money and getting away with it by ignoring everyone's requests for answers. really disappointing.